Resident Liaison Officer

We are currently working with an established Housing Association who are looking to add to their team. Within this role you will be making a direct difference to the quality of peoples lives and get the added benefit of a car allowance. If you are an experienced Tenant Liaison Officer/Scheduler/Customer Service Advisor, this role may be for you.

Resident Liaison Officer
Salary: £26,600 - £33,300 & Car Allowance
Fixed Term Contract
Working Hours: Monday - Friday 8m- 5pm

As a Resident Liaison Officer, you will be:

• Main point of call for resident queries and complaints, delivering high levels of customer service at all times
• Investigating and resolving all complaints, working closely with the team
• Liaising regularly with tenants to ensure all complaints are dealt with, ensuring they are updated on works progress
• Consulting and supporting residents before, during and after completed works on properties
• Liaising with tenants to arrange work appointments
• Build working relationships with tenants and internal teams

To be successful in this Resident Liaison Officer role, you will need to:

• Be an experienced Tenant Liaison Officer/ Customer Service Advisor/ Scheduler
• Be experienced in social housing or have worked on a social housing contract
• Strong written, oral and interpersonal skills

The benefits of this Resident Liaison Officer role are:

• Car allowance
• Great team environment
• Long term projects to get involved in

If you would like to apply for this Resident Liaison Officer role please apply here or send your CV to Kyrie.Samuels @ niyaapeople.co.uk or call 07488 866 705

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Location: Patterdown, GB

Posted Date: 6/26/2024