Microsoft Dynamics Consultant

Technical Dynamics 365 Consultant (CRM)

Role: Technical Consultant

Salary: £60,000 - £75,000 - dep on exp.

Hybrid Working: 1 - 2 days a week in the office

Location Stafford / Cannock

About the Role:

Are you passionate about empowering clients to optimise their Dynamics 365 and Power Platform experience? As a Dynamics 365 Consultant, you'll collaborate with multiple customers, guiding them through proficient consultancy sessions and imparting expertise in standard applications. Your role involves identifying configuration and change requirements, ensuring clients derive maximum value from our solutions.

Key Responsibilities:

• Consultancy Sessions: Conduct informative and practical consultancy sessions, aiding clients in maximising their use of standard applications and recommending necessary configuration or Dynamics 365 changes.
• Collaboration and Project Support: Work closely with consultants, developers, and project managers, contributing to various project activities such as configuration, customization, testing, and UAT support to ensure effective project delivery.
• Stakeholder Liaison: Engage with internal departments to manage customer expectations, ensuring alignment with project deadlines, service level agreements, and quality standards.
• Continuous Improvement: Provide constructive feedback to enhance company practices and elevate the overall customer experience.

Key Tasks:

• Client Training: Deliver comprehensive application training to key users across the UK during projects, utilizing provided training materials to ensure clarity and understanding.
• Risk Management: Proactively identify risks during training sessions that might impact project deadlines, directing concerns to the appropriate escalation channels.
• Methodology Adherence: Follow internal methodologies and project planning, ensuring service delivery aligns with service level agreements and quality standards.
• Project Management Support: Facilitate essential project tasks such as GAP analysis, product handovers, milestone verification, and configuration alignment based on client needs.
• Adaptation and Extension: Identify instances where clients require functionality beyond standard applications, offering insights into extending standard functionality.
• Problem Resolution: Address client software concerns onsite, escalating issues that require further attention from the project management team.
• Team Collaboration: Collaborate within the consultancy team, providing valuable client feedback to ensure exceptional customer service.
• Testing and Support: Conduct application testing and provide UAT support in line with service level agreements and quality standards.
• Configuration Assistance: Assist clients in configuring D365, conducting system walkthroughs, and attending client sites across the UK as needed.
• Cross-Departmental Coordination: Liaise effectively with other company departments, sharing client concerns and ensuring timely resolutions in alignment with service level agreements and quality standards.
• Continuous Improvement: Contribute to improving company practices by providing constructive feedback on internal processes.
• Flexibility and Commitment: Be open to out-of-hours work as required by project needs, including late nights and weekends.

General Requirements:

• Embrace the company's Mission Statement and policies across all facets of your role.
• Maintain a Personal Development Plan and engage in relevant training and development activities.
• Adhere to company policies, procedures, health, safety legislation, and conditions outlined in the staff handbook.
• Undertake additional tasks within your skill set as deemed appropriate.

Requirements:

• Experience: Proven experience in Dynamics 365 CE 'first-party' applications and the Power Platform as an implementation consultant, coupled with proficiency in problem-solving, communication, and teamwork.
• Skills: Exceptional analytical skills, attention to detail, 1st and 2nd line support experience, substantial knowledge of Dynamics 365 CE (CRM) systems and the Power Platform, and desire for Microsoft certification.
• Expertise: Demonstrated experience in design, documentation, installation, configuration, testing, training, go-live processes, and data migration activities.

If you're an experienced Dynamics 365 Consultant with a drive for training new customers, customer success, problem-solving skills, and a knack for delivering high-quality consultancy services, we invite you to apply and become a key part of our team driving excellence in Dynamics 365 and Power Platform solutions.

Get in touch with Dan Hoff-Rodrigues @ FoundByIRIS