Customer Support Specialist

**Job Title: Customer Support Agent**

**Location:** Greater Manchester, UK

**About Us:**

We are a leading travel company committed to delivering exceptional travel experiences and unparalleled customer service. As we continue to grow, we are looking for dedicated and enthusiastic individuals to join our team.

**Position Overview:**

We are seeking a dynamic and customer-focused Customer Support Agent to join our team in Greater Manchester. The successful candidate will be the first point of contact for our customers, providing assistance and ensuring a seamless travel experience.

**Key Responsibilities:**

- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

- Assist customers with booking travel arrangements, including flights, accommodations, and tours.

- Handle and resolve customer complaints and issues with empathy and efficiency.

- Provide detailed information about travel destinations, policies, and procedures.

- Maintain accurate records of customer interactions and transactions.

- Collaborate with other team members to ensure high levels of customer satisfaction.

**Qualifications:**

- Fluent in English; proficiency in French and Arabic is a strong bonus.

- Excellent communication and interpersonal skills.

- Previous experience in customer support, preferably in the travel industry.

- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

- Strong problem-solving skills and attention to detail.

- Proficiency in using computer systems and software applications.

**Work Schedule:**

- 7-day shift pattern, working 5 days per week.

- Flexibility to work weekends and holidays as required.

**What We Offer:**

- Competitive salary and benefits package.

- Comprehensive training and ongoing support.

- Opportunities for career advancement within the company.

- A dynamic and inclusive work environment.

**How to Apply:**

If you are passionate about travel and dedicated to providing outstanding customer service, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and language skills.

We are an equal opportunity employer and welcome applications from all qualified individuals.