ServiceNow Lead/Developer - ITSM/ITOM

Experience : 8years in Servicenow with certified. Job Description : - Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application administration & configuration, testing, and end-user support. - Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology. - Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues. - Contribute to the delivery of recurring platform releases. - Provide customer support & service subject-matter expertise for projects spanning multiple business units and technologies. - Contribute to and assist in managing the roadmap for customer support & service technology enhancements. Hand-on experience with ServiceNow configuration in one or more of the following areas : - Customer Service Management (strongly preferred), IT Service Management (ITSM), and IT Operations Management (ITOM). - Minimum of two (2) years of experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization. - Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, Change Management, Incident Management, Event Management, and Configuration Management. - Integration of ServiceNow into a complex information technology eco-system, including backoffice applications such as Salesforce, Informatica, ERP, etc. - Success using agile principles to deliver great business outcomes through technology. - Jira experience a plus. - Demonstrated experience working with a managed service provider to partner on delivery. - Strong written, verbal, and listening communication skills: articulate and effective. - Communicator and presenter, able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders. Education & Special Training : - ServiceNow Certified Systems Administrator (CSA) required. - Bachelor's degree in Computer Science (CS), Computer Information Systems (CIS) Management Information Systems (MIS), or equivalent, required. - Masters degree in CS, CIS, MIS, or related disciplines, or MBA, is preferred. Location : Hyderabad. (ref:hirist.tech)

Location: Hyderabad, IN

Posted Date: 7/1/2024