Customer Success Specialist (French Speaker)

Our client is an international scale-up company in the tech industry, offering a solution that connects millions of shoppers with local stores to help them make smarter shopping decisions. Their solutions support retailers and brands in engaging customers from online research to in-store purchases. They are now seeking a dynamic and motivated candidate to join their Customer Success team.

Your responsibilities and impact working as a Customer Success Specialist will be:

• Translating data from advertising campaigns conducted for business clients into actionable insights for the Sales team, identifying new business opportunities, and providing tailored commercial narratives.
• Supporting French clients by analyzing data to generate valuable insights, such as assessing the ROI of online advertising campaigns and the efficiency of budget allocations.
• Developing and delivering comprehensive presentations to clients, transforming data and results into clear, actionable insights.
• Monitoring the market to identify cultural trends and changes in customer expectations, and recommending innovative data reporting and visualization techniques to our client’s Product and Technology teams.

Skills, qualifications and interests you need to succeed in this role:

• You have a native-level proficiency in French and fluency in English.
• You have a bachelor's degree in Marketing, Economics, or a related field.
• You have a minimum of 2 years of experience in market research, marketing insights, or big data analysis.
• You have previous experience in consumer research and business intelligence analysis.
• You have proficiency with data analysis and visualization tools (e.g., Excel, Tableau) and Google Suite (particularly Sheets and Presentations).
• You have a dynamic, curious, and open-minded attitude.
• You have strong organizational skills and the ability to work effectively under pressure, especially with tight deadlines.

What’s in it for you?

• Permanent contract.
• Compensation aligned with the market and your experience.
• Being part of a growing international scale-up company.
• Company laptop.
• Flexible working arrangements (hybrid or fully remote).
• Start date: ASAP.

#JobOpportunity #ScaleUp #Paris #CustomerSuccess #Advertising #Retail