API Customer Services Specialist

WHO WE ARE:

The European Power Exchange EPEX SPOT SE operates physical short-term electricity markets in 13 countries: Central Western Europe, Switzerland, the United Kingdom, the Nordics and in Poland. The heart of our business is to bring together electricity supply and demand across Europe.

EPEX SPOT plays a pivotal role in the energy sector. We help ensure that the market price of electricity remains accurate 24 hours a day, 365 days a year by offering our members the right products for power trading through regular auctions or via a 24/7 continuous market. These markets are crucial for helping to integrate efficiently renewable generation, storage and other technologies to help the energy transition implementation at least cost.

Our recent Guarantees of Origin (GO) and Local Flex markets also serve the energy transition: EPEX pan-European GO Auctions offer a transparent market for renewable electricity certificates and build a European trading community for GOs. And our local flex platform provides energy flexibility trading​ built specifically for use cases related to congestion management on the European transmission and distribution grids, and end-to-end flexibility procurement by System Operators​.

Passionate and creative individuals collectively make the success at EPEX. Our friendly and trustful team-oriented atmosphere, innovative mindset, and customer orientation define us. We want our people to feel like they are part of our corporate family and we empower our talents.

We offer you the opportunity to be part of this endeavor. Do you want to change the world of power? Join us!

YOUR RESPONSIBILITIES:

We seek an API Customer Services Specialist with hands-on experience in supporting and training API customers, collecting their requirements, and designing modern API solutions.

As a key member of our API Customer Services (CS) team within the Sales department, you will play a crucial role in supporting API customers and in contributing to the design and customer-oriented testing of our Market Data and Trading API solutions, working in close collaboration with several EPEXian teams. You will focus mainly on the Auction Trading System API and will report to the API CS Manager.

Your main responsibilities are the following:

Be a key point of contact for customer care:

-Accompany and support customers in their API journey: requests, bilateral meetings/calls, webinars, events,

-Contribute to industrializing our training processes and material (videos, interactive documentation) with the right pedagogical approach, to optimize customers’ learning curve and autonomy,

-Expand our client API package: app design guide, terms of reference, specs, FAQ, …,

-Troubleshoot customers’ API issues with the support of relevant teams (like Market operations Business System Analysts or IT teams),

-Pursue coding activities for our customer API Test Clients,

-Contribute to optimizing our API Conformance Test, which client apps have to pass before production,

-Draft API communications to customers (e.g. new releases content).

Be API customers’ voice in EPEX internal projects:

-Gather and document customers’ API enhancement requests, in collaboration notably with the Sales (Key Account Managers and Market Data), Market Operations, Business System Analysis and System Quality Analysts teams: assess the context, rationale, business goals and value,

-Review the API material produced by the Scrum team and projects (e.g. specifications, test cases),

Take the lead on continuous improvement:

-Foster knowledge sharing on API topics with all concerned teams,

-Enhance processes and best practices,

-Stay updated with API industry trends, focussing on API features and services offered by our competitors.

SKILLS & ABILITIES

Technical skills:

API experience & knowledge:

Experience with REST and SOAP APIs, best practices, security standards, API schemas,

Experience in designing, building prototypes and deploying production-level API solutions,

Hands-on experience with Swagger;

Experience in designing, executing and tooling API testing (ISTQB certification appreciated),

Cloud/GCP knowledge and experience.

Strong ability in formalizing requirements and use cases from a customer perspective, proposing pragmatic solutions, and demonstrating how they meet requirements, up to a User Story level.

Experience in troubleshooting API complex issues,

Software development background, to develop prototypes/test clients (Java, Python),

Experience in customer support,

An interest in trading and/or in the Energy Market would be a plus

Soft skills:

• You are customer-oriented,
• You have excellent communication and presentation skills,
• You have a strong team spirit and interpersonal skills,
• You have genuine analytical and problem-solving skills,

Please don’t hesitate to apply even if the job description is not 100% in line with your background as we are open to different profiles.

LANGUAGE SKILLS

Fluent English is required (working language) in written and verbal communication.

EDUCATION & EXPERIENCE

Bachelor's or Master's Degree in Computer Science or related

WHY JOIN US:

We shape the future of the European power market by supporting decarbonisation, decentralisation, digitalization and contributing to the global energy transition toward a sustainable future.

We care for our talents and offer you:

A competitive salary and benefits package

Very flexible home office and working arrangements

Continuous investment into your development through dedicated learning and training opportunities, starting with a solid and pleasant onboarding journey. We truly believe in continuous learning and continuous improvement in everything we do!

Horizontal and vertical Career development opportunities - our “expert” and “managerial” paths are the same salary-wise!

A dynamic and inclusive work environment where innovative ideas make the difference and people are highly valued regardless of where they contribute in the hierarchy

A dynamic and multicultural team within a larger EEX Group and Deutsche Börse Group

MORE ABOUT US:

EPEX SPOT is a dynamic and fast-paced company that operates in a highly competitive and constantly moving landscape of the energy transition and the FinTech industries. Striving for a well-functioning Internal Energy Market, EPEX SPOT shares its expertise with partners across the European continent and beyond. With over 25 nationalities represented in our company, we constantly strive to innovate, adopt the latest technologies and work in the smartest and most customer-friendly way.

383 companies have traded 717.7 TWh of electricity on EPEX in 2023.

EPEX SPOT is a European company, based in Paris, Amsterdam, Berlin, Bern, London, and Vienna. EPEX SPOT is an entity of EEX Group part of Deutsche Börse. European electricity transmission system operators hold 49% of EPEX SPOT through the Holding des Gestionnaires de Réseau de Transport d'Electricité (HGRT).

If you want to learn more about our company, visit our website!