IT DESKTOP SUPPORT TECHNICIAN

A great opportunity for a top performing IT Desktop Support Technician to join our professional team, reporting to the IT Systems Administrator. Key Responsibilities: • Day to day support of end users and remote users. • Ensure system security and backup. • Hardware - Install, setup, configure and troubleshoot faults. • Software - Install, setup, configure. • Set up and maintain user accounts and permissions. • Maintain an accurate inventory of IT assets and equipment. • Managing backups and tape rotation. • Upkeep of the IT documentation. • Available after-hours remotely or on-site if required. • Remain up-to-date with IT trends. • Relevant ad-hoc duties as and when required. Personal Traits: • Self-starter and self-motivated, with the ability to take ownership of tasks and work without supervision. • Must be a self-learner. • Able to work under pressure. • Good written and verbal communication skills. Qualifications and experience requirements: • Diploma in information technology, computer science or a related field. • Relevant certification (e.g. CompTIA A, N, Microsoft certification). • Minimum of three (3) years’ experience in IT and desktop support environment. • Experience and technical knowledge of Microsoft products including M365 and Azure. • Practical knowledge of Servers and virtualization. • Strong systematically with good problem-solving skills. • Familiarity with Active Directory, DNS, DHCP, Group Policies etc. • Experience and technical knowledge of Windows 10/11 operating systems.

Location: Paarl, ZA

Posted Date: 8/23/2024