Field Service Technician

Title: Field Service Technician

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.

The Field Service Technician will engage in start-up and commissioning, service, and field support for Armstrong products, focusing on pumps, boosters, and control panels. This home-office-based position is located in France, close to the German border.

Key Accountabilities

Field Service Activities

• Hands-On Field Service:
• Start-up and commissioning of Armstrong equipment with Variable Frequency Drives/Control Panels.
• Troubleshooting and repairing Armstrong equipment.
• Preparing parts lists and labour requirements for repairs.
• Filling out daily service, start-up, and commissioning reports through the Armstrong online portal.
• On-Site Operator Training: Providing training post-customer acceptance of equipment.
• Field Services Reporting: Escalating issues for further troubleshooting to the After-Sales service team and implementing recommended solutions.
• Travel: Up to 60% travel within Central Europe.

Customer Service Activities

• Customer Interactions: Handling regional customer complaints/issues/start-up requests, and scheduling services and start-up visits.
• Warranty Support: Providing timely warranty service support.
• Quality Feedback: Coordinating with the factory quality team regarding field failures.
• Equipment Connectivity: Connecting site equipment to the Internet or customer networks.
• Spares Management: Managing spare parts quotations.

Training

• Team Training: Training service and installation teams at contracting firms.
• Continuous Learning: Participating in training programs conducted at the factory and online.
• Installation Training: Training installation personnel at mechanical contractor’s offices.
• Report Compilation: Compiling and reviewing site commissioning, start-up, and warranty field reports.
• Cloud Connectivity: Connecting customer site pumps to the Internet or customer networks.

Technical Support

• Collaboration: Working with engineering, technical support, project management, sales, and marketing on product development and project initiatives.
• Product Deficiencies: Identifying and reporting product deficiencies discovered through service activities.
• Process Improvement: Contributing to process improvements, product design enhancements, and service capabilities.

Role Requirements

• Education: College degree in Mechanical or Electrical Engineering, Technologist or Applied Engineering, or related education with comparable field/work experience.

Experience:

• Hands-on experience with Drives, control panels, BAS systems, automation, and mechanical equipment pumps, particularly in the HVAC industry.
• Involvement in the commercial construction marketplace is desirable.
• General knowledge of HVAC heating and cooling systems, including hydronics.
• Familiarity with Variable Frequency Drives, automation, internet and communication protocols, Building Automation Controls, Pump Curves, and thermo-hydraulic technical knowledge.

Skills:

• Excellent computer and software skills (MS Office suite).
• Creative problem-solving and conflict management abilities.
• Ability to simplify complex problems, conduct root cause analysis, and provide well-thought-out recommendations.
• Self-directed with strong results focus, and the ability to work both autonomously and collaboratively.
• Clear and concise communication skills, both written and verbal.
• Physical Ability: Capable of lifting heavy equipment unaided (training provided).
• Languages: Proficiency in French and English; basic German is appreciated.
• Location: Home office based in north-eastern France near the German border.

This role involves significant travel and hands-on technical work, requiring a proactive, customer-focused individual with a strong technical background and excellent problem-solving skills.