Systems Engineer - Global Ops

Role: Responsible for the implementation, maintenance, and support of Information Systems offered to the company and its customers. Key Performance Areas: Design Information Systems and related architecture 15% Installing and configuring Information Systems 25% Troubleshoot Information Systems errors 25% Provide support on Information Systems 15% Ensure the continuity of Information Systems 20% Competency Requirements for Position Knowledge: Knowledge of LAN, networks, servers, desktops, mobile devices Knowledge of Information Systems and architecture Knowledge of Customer Service principles Skills: Skilled in the installation and troubleshooting of Microsoft Information Systems and technologies Skilled in the installation and troubleshooting of Cloud Information Systems and technologies Written and verbal communication skills Behavioral: Customer Responsiveness Problem solving Accurate Attention to detail Ability to operate independently and within a team Minimum Qualification: Matric Certificate MCITP, MCSA, MCSE, Azure Foundation CCNA an advantage Minimum Experience: 5 years experience in an ICT environment deploying and supporting Microsoft and Cloud Information Systems Other Requirements: Must be willing to work overtime (evenings and weekends) Key Stakeholder Relationships Internal Global Operations External Customers Key Performance Areas & Indicators Design Information Systems and related architecture Receive requests from Sales or Solutions Architect - Respond within 1 day to request Provide required design documentation as requested as quickly as possible - Positive Staff feedback Installing and configuring Information Systems Receive tickets logged and respond to request from Customer - Respond within 1 hour to ticket Resolve the ticket efficiently and as quickly as possible- Positive Customer feedback Update Remedy daily Troubleshoot Information Systems errors Receive tickets logged and respond to request from Customer - Respond within 1 hour to ticket Diagnose possible System errors and take appropriate corrective action to resolve problem - Accurate diagnosis of root causes - Efficient resolution - Update Remedy daily Provide Customers with regular progress reports - Positive Customer feedback Provide Support on Information Systems Receive tickets logged and respond to request from Customer - Respond within 1 hour to ticket Resolve the ticket efficiently and as quickly as possible - Accurate diagnosis of root causes Efficient resolution Update Remedy daily Positive Customer feedback Ensure the continuity of Information Systems Manage Information Systems backups - Respond within 1 hour to ticket Provide Customers with regular reports and updates - Positive Customer feedback

Location: Midrand, ZA

Posted Date: 9/17/2024