Operations Agent - Maternity Leave Coverage

Operation Agent

Will be responsible for serving customers (agencies and operators) and suppliers by email and/or by phone (in more critical cases), to ensure the smooth running of pre-stay and reservation operations. Will act autonomously, with supervision present, if necessary.

Main attributions:

- Monitoring the progress of reservations and handling on an online platform.

- Customer service and communication (agencies and operators) by email and phone

- In critical cases, customer service by phone.

- Solving routine problems in the area.

- Indoor activity, no travel required.

Prerequisites:

- Some experience with the routine of the area of ​​operations in tourism acquired in agencies, operators, or Hospitality.

- Ability to act with autonomy, security, and initiative to solve work problems.

- Responsibility and commitment.

- Good interpersonal, communication and team spirit.

- Ability to work with intense rhythm in a controlled / balanced way.

- English - advanced / fluent level. Must be able to communicate on objective and common questions by email.

Critical situations will require telephone communication.

- other languages ​​will be a plus

- Knowledge and good interaction with IT - Office Package, Excel, Outlook.

- Must reside in Jundiaí or nearby city.