Generalist Advisor - Integrated Advice

Job Type: Part time

Contract Type: Fixed Term Contract

Salary: £29,702 per annum (pro rata to £23,761 p.a 0.8 FTE)

Location: London - Borough of Tower Hamlets in East London

Our client is recruiting an Advisor and Caseworker to help them meet the growing needs of their community who are facing the cost of living crisis, energy crisis and help improve their health and wellbeing.

The Integrated Advice service at the organisation is a well-established programme of support which has been running within East London for over a decade, providing in-depth one-to-one advice on welfare benefits, debt, housing, financial and energy advice, community workshops, training and volunteering opportunities. All their advisors are expected to work across a range of contracts and support the team in its delivery of key performance indicators (KPIs). The Centre’s holistic approach means that they seek to support peoples’ multiple needs. Within all of their services, they aim to gain an understanding of their clients’ needs and support them to access a range of services and activities both at the Centre and through local partners.

As a Generalist Advisor you will provide initial triage and assessments to people accessing the Integrated Advice to identify individual needs, complexity of the issue(s) and specific requirements. You will deliver advice sessions onsite and in outreach venues such as GP surgeries, children centres and neighbourhood hubs. Provide free, impartial and confidential assisted and generalist advice to clients on a range of issues including social welfare, housing, debt, energy advice and money management.

You may have experience in the following roles: Welfare Advisor, Housing Caseworker, Debt Advisor, Money Advice Caseworker, Benefits Advisor, Community Outreach Worker, Support Worker, Advocacy Caseworker, Citizen Advice Bureau Advisor, Financial Inclusion Officer, Income Maximisation Officer, Social Welfare Advisor, etc.

REF-216 799