Account Manager

Account Manager

Salary: £25,000 – £35,000 DOE basic salary plus generous commission scheme

Employment Type: Permanent, Full-Time Position

Hours of Work: Core hours are 9:00am to 5:30pm, Monday to Friday (flexible working and flexi-time policies available after probation)

Requirements:

• UK Driving License
• Access to a car
• A full DBS check may be conducted

Managed By: Commercial Director

About the Role

Careers Plus is recruiting on behalf of our client for a dynamic Account Manager to join their team. This is an exciting opportunity to be part of a growing IT services company that prioritizes exceptional customer service and innovative IT solutions. The ideal candidate will have a knack for building strong client relationships, a consultative sales approach, and the drive to achieve targets without the pressure of a hard-sales environment.

Role Description

The Account Manager will be a key player within the Solutions Team, responsible for managing client accounts, collaborating on IT strategies, designing new solutions, and developing new business opportunities. This role is perfect for someone who enjoys building relationships and providing exceptional customer service rather than focusing solely on sales targets.

Our client is not a hard-target-driven sales organisation but a customer-centric enterprise known for its award-winning customer service. If you are passionate about consulting with customers, collaborating with technical teams, and presenting innovative IT solutions, this could be the perfect opportunity for you.

Responsibilities

• Listen to customer needs and provide accurate quotations
• Discuss a broad portfolio of services with clients
• Conduct meetings with clients to discuss IT strategies and perform Quarterly Business Reviews alongside the Technical Team
• Manage and update the CRM system
• Collaborate with technical staff to deliver the right solutions to customers

On a typical day, you might provide quotes for specific hardware or software, follow up on existing quotes, or proactively reach out to customers to discuss new technology and services that could benefit their business. Occasionally, you will be involved in more technically complex projects, but rest assured, our expert team will support you every step of the way.

Person Specification

We are looking for someone who embodies our client’s core values: communication, excellence, responsibility, passion, and innovation. The ideal candidate will be a great listener, proactive in spotting potential issues, and enthusiastic about suggesting and implementing changes.

Essential Skills

• Strong communication and interpersonal skills
• Basic understanding of the sales process, from prospecting to closing
• Ability to build and develop relationships with clients
• Quick learner with a solid understanding of the technology and services offered
• Ability to act as the primary point of contact for customer sales inquiries

Desirable Skills

• Demonstrates a clear understanding of company values and fits well with the team culture
• Experience in a technical position looking to move into sales, or prior experience in sales account management is beneficial, but not required
• Open to individuals from diverse backgrounds who are eager to learn and grow in a supportive environment

Benefits

Our client offers a range of benefits, including:

• High-quality training and opportunities for Microsoft certification (with exams paid for)
• Starting holiday allowance of 21 days (plus Bank Holidays), increasing annually after 2 years to a maximum of 34 days
• Westfield Health plan after one year of continuous employment
• An additional day off for your birthday starting in 2024
• A vibrant company culture with monthly team meetings, team-building activities, and regular staff socials
• Dedicated time each week for professional development and training
• Excellent office location with free parking and amenities
• Opportunities to attend relevant events and support local charities
• A flexible working environment that values autonomy and client-focused approaches