Localization Senior Project Manager

This role involves managing assigned translation and localisation projects and the development and execution of diverse initiatives. This role requires a good problem-solving mindset, be able to shape and execute assigned initiatives independently and work as a part of a team.

Hybrid working model – 3 days in Glasgow office

Main Duties & Responsibilities:

• Manage end-to-end translation and localization projects
• Proactively assessing project risks and potential issues, resolve and close identified gaps before they arise; approach management and clients with well thought through solutions
• Proof, check and format documentation when translators deliver final translated documents with a high level of attention to detail before delivery
• Setting and managing regular phone calls and Teams face to best take care of our clients needs
• Manage a large number of suppliers and ensuring project resources maintain a high level of quality, professional and ethical standards.
• Ensure all client projects are delivered on or before deadlines agreed with clients
• Provide daily updates on the progress of projects

Requirements:

• Project Management experience in the translation or multi-lingual multi-media industry
• Client relationship, engagement, management experience and experience of managing higher value contracts and clients
• Take ownership of client projects under supervision of the Management team
• Communicate effectively (verbal & written) and professionally with clients and team of linguists at all times ensuring that our clients are kept updated on the status of their projects
• A high degree of strong rapport building as part of client relationship management is essential
• Proactively lead the identification of any potential issues and provide well thought through solutions
• Show evidence of taking ownership of assigned projects and/or tasks to ensure success working closely with PM team and management
• Maintain client satisfaction and excellent customer service going above and beyond when required
• Ensure quality requirements and budgets are met and exceeded

The ideal candidate:

• Must be driven and passionate about client service delivery and have very high levels of attention to detail.
• Must be a minimum of degree educated
• A collaborative worker – experience of working in a small team environment
• Education: Bachelor's (required)
• Translation or multi-lingual multi-media industry, 1 year (preferred)
• Project Management: 3 years (required)
• Language: English (required)
• Ability to manage competing demands, key milestones, projects on a daily, weekly and monthly basis for a range of clients
• Ability to work under pressure and in a changing environment

It's a plus if you have:

• another language
• experience of working abroad
• significant international travel
• translation related experience