Guest Services Co-ordinator Shift Leader

To supervise the Guest Service Receptionists,ensuring that all required tasks are completed on a daily basis. To ensure smooth running for their shift and communication with other departments.

As a Guest Services Co-ordinatorshift Leaderat Coworth Park, here are just some of the great benefits you will receive:

• Complimentary nights with breakfast within Dorchester Collection
• 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
• Very generous Employee Introductory Scheme offered
• Team members' awards and incentives schemes
• Contributory pension scheme entitlement from date of commencement
• Life assurance cover for all team members
• Uniform laundered complimentary
• Complimentary meals whilst on duty at our team members' restaurants
• Complimentary Internet at allocated computers in team areas
• Interest free Season Ticket Loan
• Occupational Health, including subsidized massage treatments and health clinics
• Complimentary Eye Test for VDU users

You'll love what you do and take pride in delighting our guests:

• Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards
• Assist with Check in and Check out
• Supervise the billing, ensuring folios are up to date and accurate
• Liaise directly with the VIP guests ensuring all their needs are met
• Deal promptly and effectively with any guest concerns
• Conduct a shift handover in conjunction with theGuest Service Managerat the end of each shift.
• To assisst the Guest Service Managers when needed
• To be responsible for identifying any training needs of the Guest Service Coordinators staff and communicating these to mangement
• Carry out on the job training with all Guest Service Receptionists
• Act as an ambessador of the hotel
• Attend any training courses may seem beneficial

The items shared are the essence of a day in the life of a Guest Services Coordinator Shift Leader, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Passionate about hospitality and delivering a 5* service to our guests
• Customer service orientated
• Experience of Opera
• Excellent IT knowledge including Microsoft Office
• Good written and spoken English
• Team player

AMRT1_UKCT