Customer Experience Specialist

As a Koch company, INVISTA has a long history of working to make the world around you a better place. From parts for the automotive industry to medical equipment, air bags, food packaging and clothing, our ingredients in the nylon 6,6 and polypropylene value chains help bring many of lifes essential products to market.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

For the Nylon Polymer business, we are looking for an enthusiastic and entrepreneurial individual to join our customer experience team on a full-time basis and who will thrive within our Principle-Based Management culture.

• Be responsible for the end-to-end order fulfilment process within our Nylon Upstream business.
• Be the customer facing representative on all supply chain activities, developing strong relationships with your customer counterparts and stakeholders
• Gather customer insights, identify and capture profitable opportunities that create mutually beneficial outcomes for our us and our customers.
• Manage customer purchase orders and collaborating with stakeholders globally to ensure we can deliver on time and in full.
• Utilize tools such as SAP ERP, Salesforce and PowerBi to manage your customer orders and supply chain requirements.
• Transform how work is accomplished to create superior value for the customer be solving their unmet needs.

We are seeking candidates who can pro-actively demonstrate critical and economic thinking, take the initiative and have a contribution mindset to give Invista competitive advantage in the market, someone who can prioritize their workload according to value and will excel at identifying and capturing process improvements whilst embracing existing and emerging technologies.

• Experience in Account Management / Supply Chain / Customer Service / Logistics
• Good communication skills and the ability to articulate and present point of view to a group of stakeholders

• Language skills
• SAP experience
• Experience with analytical tools

We offer you the opportunity for exposure to different levels of the organization, and dynamic career development. We empower you to identify trends & opportunities and develop your entrepreneurial skills by applying economic and critical thinking to make recommendations to the business and implement solutions. Strong communication skills combined with an ability to articulate your ideas and point of view to a wider group of stakeholders are essential. When presented with a problem or opportunity, you work with a sense of urgency to understand the value to the business, prioritize accordingly, and engage with the relevant stakeholders to drive the most optimum solution for INVISTA & our customers. The successful candidate will also advance new technology solutions and transform how work is accomplished.
Our compensation philosophy has an individualized approach, and we compensate each individual based on the contribution they make to the organization (through a mix of base pay, and other variable compensation schemes). In addition, you will receive private medical cover, a contribution pension, access to an Employee Assistance Programme and Life Assurance.

ADZN1_UKTJ