International Customer Service Executive

The Company

We are a global supplier of electrical cables and cables accessories, supporting projects across industries including construction and infrastructure, mining, renewable energy, oil & gas. Our portfolio includes a wide range of power, data and control cables manufactured to British and international standards, and we have a successful track record of delivering cable solutions to over 130 countries.

It is Eland Cables unswerving commitment to quality and the reliability of our service, including project logistics and comprehensive technical support, that lets us consistently deliver exceptional results for our customers.

The Role

Entry level role where a successful candidate can thrive in a fast paced and self-sufficient environment. The successful candidate will support the international sales divisions and requires an organised and methodical approach to their work along with good attention to detail and the ability to work on his own initiative.

Do you possess previous experience within sales or account administration? Are you driven and organised? Do you have excellent numeracy and customer service skills? If so, we have an exciting opportunity for you.

There is a development plan & training in place for candidates to develop the basic product, process & organisational skill to progress within the company.

Key Responsibilities

The key responsibilities of an International Customer Service Executive include, but are not limited to:

-Supporting the International Sales Team.

-Provide high standard of customer service.

-Process customer orders accurately to agreed service level.

-Plan, prioritise and check sales orders and ensure the details are accurately transferred into our order management system.

-Gain an understanding of our product range, sales process & logistic platforms.

-Interpret instructions from various Sales Exec colleagues and identify any issues arising.

-Communicate, liaise, and negotiate (internally and externally) to ensure customer orders are implemented correctly with 100% accuracy.

-Carry out additional order associated duties (PODs, ETAs, Tech sub docs) in connection with the logistics & technical departments.

-Supported by a responsive procurement and logistics team, the International Customer Service Executive takes full responsibility for the overall execution of their transactions, from initiation to completion.

The Person

The key skills and qualities of an International Customer Service Executive are:

-Excellent computer literacy (Microsoft platforms).

-Strong data entry experience.

-Excellent organisational skills.

-Experience following all tasks through to completion.

-Comfortable in a busy environment.

-Demonstrate acute attention to detail.

-Strong communication skills (written and spoken English) and good telephone manners are crucial.

-Ability to multi-task, prioritise and manage time effectively.

-A positive attitude.

-Previous sales or account administration experience is a plus.

-Fluency in foreign languages is an advantage.

The role is 100% office based working Monday to Friday each week.

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