Admin Assistant

• Web Admin and Returns Administrator
• Lytham St Anne's, Lancashire
• 37.5 hours per week
• Contract Type: Permanent
• Salary: £22,384.79 per annum (£11.44 per hour)
• Close date: Sunday 22nd September
• Interviews: 1ststage: w/c 23rdSeptember and final stage Friday 4thOctober

An exciting opportunity has arisen to be a part of our dynamic Website Admin and Returns team. Our department ensure that all orders placed through our online, mail order and partnership channels meet customer expectations, whilst also processing associated returns and exchanges.

Working hours will fall within the department operating hours of 9am-6pm, Monday to Saturday.

Shift patterns will be based on a weekly rotation basis and will be published 4 weeks in advance. Additional support and flexibility will be required during peak times.

Main Responsibilities

The successful candidate will work across all areas of the department.

Web Admin

• Analysing the progress of orders, to ensure that delivery dates and deadlines are met.
• Where delivery dates are not possible you will ensure that customers are notified at the earliest opportunity.
• Ensuring that all details relating to an order are kept up to date.
• Building strong relationships with our branches and holding them accountable.
• Updating associated reports and circulating on set weekly/monthly basis.
• Actioning incoming department post daily.
• Monitoring V12 Finance agreement status confirming payment has been requested where appropriate.

Web Returns

• Receiving and handling returns/exchanges from our various channels.
• Ensuring all returned items meet the required quality standards for processing.
• Working closely with internal departments such as Customer Services.
• Ensuring that the correct stock control processes are followed.
• Recording and reporting on processed volumes.

All applicable system training will be provided as part of the role.

About Beaverbrooks

Established in 1919, we have 88 locations across the UK. This includes 63 Beaverbrooks stores & 22 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling & Tudor. We also have 3 Loupe boutiques, with Rolex showrooms.

Were a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things.

Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers & the wider community.

As a company were true to our word. When we say were going to do something, we go all out to do it. And every individual is truly valued.

The awards weve been given as an employer speak volumes about what its like to work here, some of which are:

• UK's 3rd Best Large Company to Work For Best Companies 2023 based on employee feedback (Weve been in the top 10 for the last 5 years)
• Retail's Best Company to Work For - Best Companies 2023
• 'Employer of the Year 2024 - The UK Jewellery Awards

Amazing benefits for amazing people

They say you get out what you put in. And, at Beaverbrooks, our people put in so much.

In return, just some of the benefits we offer include:

• 28 days holidays (inc bank hols)
• Contributory Pension & Life Assurance
• Outstanding colleague discounts, which extend to your family & friends
• Wellbeing scheme
• Employee & family support & counselling in partnership with the Retail Trust
• A variety of different schemes to help you support charities close to your heart
• Office profit share bonus

The Ideal Candidate

• Experience of, and passion for, delivering excellent customer service
• Excellent written and verbal communication skills
• Competent in Microsoft Office (Outlook, Word, Excel)
• Proactive, with a take action mindset
• Highly organised and self-motivated
• Ability to prioritise
• Ability to multi-task
• Good rapport building skills and the ability to be adaptable
• Works well individually and within a team

Beaverbrooks - The hallmark of amazing people

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