Coordinator

About The Role

Are you an experienced Coordinator, particularly in a customer service setting? If so, this role could be a great fit for you.

As an Aftercare Coordinator, you will provide a high quality coordination support service for the Aftercare team.

This is an exciting time to join our Aftercare team as this role is constantly developing and growing.

Key Responsibilities include:

• Supporting the Aftercare team to deliver high quality customer service.
• Ensure that defect reports from customers are allocated to relevant team members to action in a timely manner.
• Liaise with various teams, such as our Development Delivery team.
• Coordinate visits for inspections and ensure customers are kept updated with inspection dates.

This role is being offered on a full time,fixed termbasis covering a period of maternity leave for up to 12 months. A hybrid working style is an option with 2 - 3 days in the office per week. Interviews for this role will be held on Tuesday 8 and Wednesday 9 October in our Exeter office.

About The Candidate

To be a successful Coordinator - Aftercare, you will be/have:-

• Excellent customer care and advocacy skills.
• Knowledge of building and defects.
• Comprehensive understanding of NHBC and similar warranty policies. (D)
• Ability to assess difficult situations and provide solutions.
• Good communication skills with the ability to liaise effectively and professionally.
• Experience in a customer focused organisation.
• Ability to keep clear and up-to-date records with attention to detail.
• Ability to make a positive contribution to the development of procedures and controls which ensure the integrity of data.
• Ability to use the main Microsoft Office software and databases/systems.
• Experience of working in a housing related setting. (D)

About The Company

Our Reward and Benefits:

• Defined Contribution pension scheme employer contribution of 6% - 9%.
• Discretionary Bonus scheme.
• Death in Service benefit (3 x salary).
• 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
• Family Friendly policies.
• Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
• Employee Assistance Programme.
• Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
• Cycle to Work scheme.
• Car Benefit scheme.
• Learning and Development including coaching and professional qualification support.
• Volunteering days.

About Us:

LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, pleasevisit our website.

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Location: Exeter, GB

Posted Date: 9/19/2024