Service Advisor

Service Advisor JLR Norwich

Salary up to £32,146.07 plus OTE
45 Hours

Create experiences you can be proud of.

Working with world-class brands as a Service Advisor youll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor youare the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim.

What we can offer you

• 33 days annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
• Retail discountsthat save you money every day
• Gym discounts, cash healthcare plans, and acycle-to-work scheme
• Car discountsfor new and used purchases and servicing
• Flexible pension schemeandSharesave schemeto grow your savings
• Family-friendly policiesthat help you spend more time with the people that matter
• Awellbeing programmeto support you and your family
• An internalcolleague recognition systemto celebrate achievements
• Acommunity volunteering day

What youll do day to day

• Provide an outstanding level of customer care
• Book service and repair work, always ensuring workshop and parts availability
• Keep customers fully informed of progress of their vehicle repairs
• Organise loan car bookings for customers where needed
• Obtain and process payments in a timely manner in adherence to Inchcape policy
• Maintain accurate customer records on our systems
• Convert as many inbound and outbound calls into bookings as possible

Helpful skills and qualifications

Dont worry about ticking off every single skill here- if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication and organisational skills
• A passion for delivering an incredible experience to all, whether internal or external customers
• The ability to identify the needs of the customers and opportunities to upsell
• Excellent time management skills and the ability to work under pressure
• Previous experience in a target driven role
• Full UK driving licence

Who we are

Be part of something big

Group 1 Automotive is on an exciting growth journey. Were the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI.

Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you dont need to love cars to work with us- you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

In return, we recognise that the success of our business is because of our fantastic people. Which is why were committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.

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