Security Surveillance Service Technician

New World. New Problems. New Solutions.

Edgeworth Security is a full-service security firm, specializing in Interactive Video Surveillance, Security System Integration, Executive Protection and Security Consulting Services. Our security solutions and suite of managed services leverage modern technology and automation to significantly lower theft and crime, as well as improve overall operations for our customers. Edgeworth Security takes a proactive stance on crime prevention and operational enhancement by applying artificial intelligence and military grade analytics used in our Command Center. We combine people, processes and technology to actively secure, protect and improve the operations of our clients' people, property and assets.

Position: Security Surveillance Service Technician

Benefits:

• Full-time, non-exempt hourly compensation ($25/hour) with amazing full benefits (medical, dental, vision, life insurance/AD&D/long-term disability, 401(k) matching)
• On-Job-Training (OJT) and Education Assistance
• Paid Time Off (PTO)
• Holiday Pay
• And, more!

Location: Simi Valley, California area. Driving is expected.

Overview:
This role is responsible for supporting the Service and Project Management Teams delivering Edgeworth Integration new projects and servicing existing clients. The Lead Technician will be responsible for providing service, maintenance, repairs, and troubleshooting/diagnostics on access control, video management, intrusion detection equipment, and IP based video systems including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems

Essential Job Function and Responsibilities:

Servicing, cleaning equipment, troubleshooting, programming, and testing enterprise security systems with minimal supervision. System knowledge of IP video surveillance, is preferred.

• Troubleshooting and programming networked IP video systems.
  • Install, program, test, repair, and service a substantial variety of systems and equipment which may include CCTV, access control & intrusion systems. Technician is the key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Assignments are broad in nature and may require a high level of ingenuity and proficiency.
  • Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
  • Advises management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
  • Executes all the technical aspects of multiple projects with varying timelines and budgets including, preparation of project deliverables such as submittals/shop drawings/training documentation, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support.
  • Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects.
  • Uses technical knowledge, skills and experience while mentoring and training less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Provides performance feedback on other technicians to Senior Install and Service Manager.
• Providing high-end customer service when dealing with all clients, colleagues, and partners.

Qualifications:

• High school diploma or equivalent; current students in a technical trade school are a plus.
• Basic knowledge of technology, infrastructure, and configuration.
• Current certification or proficiency in one of the following is highly preferred: Video: Avigilon, Axis, Exacq, Digital Watchdog, Hanwha and IPro

Desired Skills/Abilities:

• Must have a minimum of 1 years' experience servicing IP-based video systems and Networking
• Must have a minimum of 1 years' experience in troubleshooting and basic programming networked IP video systems, including working on the customer's network.
• Alternative experience such as a multi-site Network Support Specialist or similar.
• Knowledge and practical experience with the internet and networking is essential.
• Must be able to work independently and resolve problems to our customer's satisfaction.
• Must possess a valid driving license and clean MVR.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Ability to scale ladders frequently.
• Comfortable working in outdoor environments and performing physical tasks related to environmental maintenance.
• Capable of working in various weather conditions.

What's in it for you? Why work for Edgeworth:

We are growing! We want all candidates and employees to know that we have made internal improvements and are continuously working towards elevating our culture and providing a work environment that fosters professional growth and work-life balance. Growing pains are a natural part of any company's development, and it is important that we approach these challenges with a positive and proactive attitude. As we continue to expand and evolve, we must be willing to adapt and make changes in order to overcome any obstacles that may arise. This may involve reevaluating our processes, implementing new technologies, or restructuring our teams. However, it is important to remember that these challenges are opportunities for growth and improvement. By working together and staying focused on our goals, we can overcome any hurdles and continue to build a successful and thriving company.

We value our employees and are invested in personal and professional growth, learning new skills, challenging yourself, and growing your career while doing meaningful work. If you aspire to grow within the security industry, we'll provide mentorship and trajectory.

We are growing... come grow with us!
Compensation is targeted at $25 hourly based on experience and certifications.

We look forward to the possibility of you joining our team.

Employees are our greatest asset. Here at Edgeworth Security, we embrace diversity, equity, and inclusion, and always strive to be better than we were yesterday.

EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Edgeworth Security is an Equal Opportunity Employer committed to hiring a diverse workforce.
Edgeworth Security utilizes e-Verify to check employment authorization.

Location: Simi Valley, CA, US

Posted Date: 9/19/2024