Retention Executive

Our client is at the forefront of educational technology, delivering innovative SaaS solutions that empower schools and teachers worldwide. With over 100 years of expertise, they make a significant impact on education through intelligent products and services that simplify and enhance the educational experience. Their people-centric culture fosters continuous learning, development, and collaboration across a global team.

The Opportunity:

As a Retention Executive, youll play a crucial role in improving customer retention and driving revenue growth within the SaaS education sector. Engage directly with schools to understand and address their needs, prevent cancellations, and win back lapsed clients. Youll also identify opportunities to upgrade customers to higher-value products that better meet their evolving requirements. Success in this role comes from balancing these objectives while maintaining high customer service standards.

We Offer:

• Competitive Earnings:£25,000 to £35,000 base salary, plus an uncapped OTE of £20,000.
• Professional Growth:Extensive learning and development opportunities to support your career.
• Flexible Working:Hybrid working model with 3+ days in the office.
• Generous Benefits:25-30 days leave, 5% pension contribution, healthcare cash plan, and life assurance.
• Modern Workspace:State-of-the-art city centre offices with discounted parking.

Are You the IdealRetention ExecutiveCandidate?

• Results-Driven:Experience in a fast-paced telesales or customer retention role within the SaaS industry.
• Resilient:Tenacity and resilience in the face of challenges and rejection.
• Communicator:Excellent communication and negotiation skills with the ability to build rapport quickly.
• Strategic:Strong understanding of market dynamics and customer needs within the SaaS sector.
• Organised:Detail-oriented with strong organisational skills and effective CRM management.

Key Responsibilities of aRetention Executive:

• Engage with SaaS customers who have initiated cancellations, propose tailored solutions, and retain their business.
• Proactively reach out to lapsed customers, understand their reasons for leaving, and work to win them back.
• Upgrade customers to higher-value SaaS products that better meet their needs and transition legacy contracts to new solutions.
• Build and manage a pipeline of retention and sales growth opportunities, applying consistent sales processes.
• Maintain a deep understanding of our SaaS product portfolio to effectively demonstrate software solutions and convey their value.

This Role Offers:

• Impactful Work:Make a direct impact on customer satisfaction and revenue growth in the SaaS education sector.
• Career Development:Clear pathways for advancement within a supportive company.
• Collaborative Environment:Work closely with a team dedicated to making a difference in education.

Apply Now For An Immediate Interview!

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