Financial Services Team Leader

Due to their continued success, our client, a highly regarded Financial Services specialist based in Ipswich, is currently recruiting for a dedicated Team Leader to lead and motivate a busy team of Advisors. This is a fantastic opportunity to work for a leading business that recognise potential and promote from within.

Skills & Experience Required

• Proven experience of leading and motivating a customer service/financial services team, with a natural drive to motivate individuals to achieve the best results.
• Experience gained within the financial services industry or a similar regulated environment
• A strong desire to support the team in achieving their individual and client related targets in a positive manner
• Experience of mentoring and coaching individuals, understanding the need to adapt to the individuals learning style
• The ability to understand the needs of customers, and be focused on customer outcomes
• The ability to resolve complex customer problems / issues / complaints, and a strong understanding of customer service processes and systems.
• Strong communication and interpersonal skills to build effective relationships at all levels internally and externally
• Strong attention to detail
• Ability to work to strict deadlines with competing priorities

Key Duties & Responsibilities:

• Allocating work to the team, ensuring the Teams Service Levels are met
• Ensure all standards in line with client’s expectations of quality, productivity and performance are achieved by the team
• Planning and organising 1-2-1’s
• Ensuring that the team adhere to deadlines and all internally agreed key performance indicators, service standards and regulatory reporting requirements are met
• Delivering continual improvement within the team across the areas of technical understanding and competence, staff development, process efficiency, productivity and management information
• Overseeing complaints processes, seeking support from Compliance where necessary

Benefits:

• Competitive Salary
• Generous Pension Scheme
• Fantastic promotional opportunities