Income Advisor

Part-time, 21 hours per week

Fixed term contract for 11 months

Newton Abbot, Devon TQ12 4PH

Help us help our tenants and our business

At Teign Housing, were passionate about giving our residents the best possible homes and our team the best and most flexible careers. Our culture of agile working means over 100 of our people enjoy an exceptional work-life balance, with the option of spending time based at home. We believe giving you choice over where you work will improve both your wellbeing and your performance creating a win-win situation for you, for us and for the thousands of people who rely on us.

About the Income Advisor role

You will make a significant contribution to our business as you collect rent and other debts from both current and former tenants.An exciting part of this role is doing all that you can to assist our tenants with their finances and help them find solutions to enable them to pay their rent.This could involve organising debt advice or supporting applications for benefits / grants.You will need excellent interpersonal skills and proven ability to engage with a wide range of people from various backgrounds and abilities.You will be responsible for reducing rent arrears and where necessary issue legal documentation and attend court hearings for possession of peoples homes where there is no other alternative.

This is a part-time role for 21 hours per week, to be worked during our opening times of 8.30am 5.00pm.

About you

Previous experience in a similar role is not required, but you will require a good customer service background and excellent negotiation skills, together with a high level of numeracy. You will need to be an effective problem solver and have the ability to balance tenant and business needs and strive to achieve targets.

Benefits

We are an Investor in People Platinum organisation, so you will be joining a company that creates a supportive high-performance culture. You can also expect to enjoy an excellent benefits package, including:

• Flexible working with time based at home
• Training opportunities
• 25 days leave plus bank holidays and discretionary leave between Christmas and New Year (pro rata for part-time)
• Pension scheme
• Free parking
• Employee Assistance Programme
• And much more

If you believe you're the right person for ourIncome Advisorrole, please apply with your CV.

We reserve the right to close the vacancy early. Please apply without delay to avoid disappointment.

Teign Housing is committed to its policy on equality and diversity and we welcome applications from all sections of the community. Registered charity no. 1112196.

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