Principal Pensions Administrator

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Principal Pension Administrator who will be responsible for administering occupational pension schemes, overseeing the management of treasury and payroll, and leading a team of up to 5 staff. The candidate should have strong experience in occupational pension scheme administration, including complex calculations and management of team members. They should have excellent time management and prioritization skills, attention to detail, and strong communication skills. Knowledge of pension administration systems and compliance with regulatory requirements is important. The candidate should also have strong interpersonal skills, be self-motivated, and be able to provide positive reinforcement and mentorship to team members. Compliance with company policies and procedures, as well as health and safety regulations, is expected.

• Administer occupational pension schemes in accordance with contracts, ensuring compliance with required standards and deadlines.
• Manage day-to-day administration for a portfolio of occupational pension schemes.
• Supervise and provide guidance to up to 5 staff members.
• Act as a deputy for the CSD Team Manager when necessary.
• Perform complex pension administration tasks and calculations, including supervising treasury and payroll management in line with internal processes and company policies.
• Ensure the timely delivery of specific client/workloads and coordinate the delivery of administrative projects.
• Review non-standard correspondence and reports.
• Manage errors and complaints, ensuring they are handled effectively and in accordance with agreed processes.
• Supervise, train, coach, and mentor staff members.
• Assist team members and provide support to the CSD Team Manager.
• Check and authorize the work of other administrators.
• Attend Trustee and ad hoc client meetings as required.
• Manage pensioner payrolls, pension increases, and ensure timely notification of the lifetime allowance used to pensioners.
• Manage trustee bank accounts and investment of contributions.
• Assist the client account manager with necessary documentation for their responsibilities.
• Ensure accurate and timely processing of client work within target dates.
• Prioritize work to maintain Service Level Agreements.
• Assist the CSD Team Manager in monitoring transactional activity for Tariff and Fixed fee clients.
• Handle non-standard client/member queries.
• Perform any other duties and take on additional responsibilities as agreed upon.
• Complete timesheets daily.
• Update agreed goals on a monthly basis.
• Provide feedback to the CSD Team Manager on staff performance and progress against goals, highlighting any concerns.
• Comply with all Corporate Policies & Procedures (CPPs).

• Minimum of 5 years' experience in occupational pension scheme administration, including management and/or mentoring of team members.
• Analytical skills and logical problem-solving approach.
• Strong time management and prioritization skills.
• Attention to detail.
• Strong numeracy skills and ability to perform complex calculations.
• Effective communication skills with clients, scheme members, and colleagues.
• Desire to provide exceptional customer service.
• Ability to work independently and manage team member workloads.
• Self-motivated and open to change.
• Proficiency in Microsoft Office and pension administration systems.
• Ability to mentor and motivate team members.
• Compliance with corporate policies and procedures, as well as regulatory obligations.
• Eligible to work in the UK

#LI-TM2

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.