Leasehold Operations Manager

Leasehold Operations Manager

One Strawberry Lane, Newcastle (Hybrid)

Permanent full time (37.5 hpw)

Salary circa £45k - £55k padependent on skills and experience, and great benefits including Health Cash Plan

Home, a place where you belong

We have a fantastic opportunity to join our Leasehold Team as our Operations Manager here at Home Group! As our Leasehold Operations Manager, you'll be our subject matter expert, champion and leader in all things leasehold! You'll ensure our customers receive a high quality leasehold management service, with well maintained properties managed to the highest standard.

You'll lead a small team of dispersed Leasehold Property Managers in North East and North West England directly managing a portfolio of leasehold schemes. Youll use your qualifications and experience to be a real advocate for the tenure with the organisation. You will have a key role in working closely with other local housing management teams, using your knowledge and experience to strengthen their understanding of home ownership and help drive improvements in our home ownership offer across the North of England. Youll work with internal and external partners to ensure our leasehold service and reputation continues to grow in strength

Typical day as a Leasehold Operations Manager

• You'll provide a consistently high quality professional leasehold block management service, ensuring properties are safe, secure and communities are thriving.
• You'll manage service charge budgets and forecasting, and ensure your teams monitor expenditure to minimise variances and achieve value for money and cost savings for leaseholders.
• You'll ensure your portfolio is achieving the right outcomes, from addressing legal challenges, to responding to anti-social behaviour and safeguarding situations, to learning from complaints and proactively engaging with our customers.
• You'll lead your team, coaching colleagues and supporting their continuous professional development, as well as continuing to grow your own knowledge and practice of leasehold law and best practice. Youll also be supporting other local housing management teams.

Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for one of the Top Ten Great Places to Work in the UK!

You have

• Experience in Leasehold block management or similar.
• Confident in dealing with complex issues and proficient in managing any First Tier Tribunal challenges or other housing related court procedures.
• An analytical approach and good understanding of finance, KPIs and managing resources effectively.
• Qualifications or training in property management, conveyancing, real estate or facilities management for example, ATPI, MTPI or AssocRICS.
• Experience in performance management, coaching and leadership skills to empower and lead a team.
• Excellence in customer service, customer engagement to help drive improvements, and ensuring customers are at the heart of what you do.

Our team

Youll join Christine and our LeaseholdManagement Team, were super passionate about what we do! Were really proud of championing change and questioning the norm so that our customers get the very best outcomes. We love a good bit of data to help us drive customer improvements, strengthen financial controls and keeping our customers and colleagues safe. Were a supportive bunch and like to get together regularly whether that be in person or virtually. We are a national team so keeping in touch and supporting the department as a whole is just how we do things. We are in a time of change whilst reshaping some of our focus. So this is the perfect opportunity to put your own skills and knowledge into practice, thats of course if you are up for a challenge. If you are then this is your time to shine.

Job details

• Flexible working hours (were open to agreeing a work pattern with you)
• This is a hybrid role and youll spend time between working at home, on occasion days in the office, and where required working out in your patch, supporting your teams and customers.
• Youre able to use technology for accessing customer and property data as well as managing your diary and emails.
• Youll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best.Together we make Home Group a great place to work!

Whats in it for you?

• 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, thats why were the 10^thBest place in the UK for Wellbeing. Our tools and support help you when you need them.
• Exploreour?benefitsin detail on our website.

Find out more

ClickAPPLY NOWto see ourLeasehold Operations Manager Job Description, find out about?usand forhelp to apply.Sometimes we close a job early, so dont delay or y ou might miss out.Finally, do let us know if theres anything we can do, to help you shine in our process at

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Location: Newcastle Upon Tyne, GB

Posted Date: 9/20/2024