Customer Service Executive

starting Salary CIRCA £24k (rising to £26k in Jan 25) + onsite parking + 25 days holiday, excluding public holidays

We are on the hunt for a motivated and customer-focused professional to join a customer service team as a Customer Service Executive.

My Grantham based client are committed to delivering top-notch service for their customers, whilst promoting safety and sustainability and a lower environmental impact.

The Customer Service Desk is a busy department which assists with the planning, scheduling and administration associated with all their fleet management services, sales and operations teams.

The Customer Account Executive is responsible for processing all tasks in relation to delivering their customers needs, fleet management systems and effecting reporting, communicating via customer portals, email and telephone.

What youll be doing:

Taking inbound phone calls for the Service phone line and handling Customer enquiries

Call logging and raising new orders

Liaising with managers regarding workloads, work not yet completed and assisting as required

Ensure customer portals and email inboxes are monitored daily to provide same-day response

What were looking for:

IT skills, including Microsoft packages and email

Knowledge of administrative procedures

Be adaptable and be able to take initiative

Accuracy at record keeping

Excellent time management skills

Ability to work well under pressure and prioritise workload

My clients investment in their employees cultivates a culture based on commitment, encouraging a team environment where we are all included, benefiting both employees and customers.

Salary £24,170 rising to £26,600 in January 2025.

If this is of interest to you, or you know someone who might be a good fit feel free to get in touch.

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