Credit Controller

The Vacancy

Position Summary

To work within a small team of Credit Controllers based in Norwich who are responsible for the collection of all aspects of the UK gross and reinsurance ledgers of CICL.

A detailed knowledge of credit control and collection principles, along with a good understanding of the insurance and reinsurance credit control environment is preferred. In addition, strong communication skills, the ability to prioritise activity, perseverance and use of initiative will be required to support challenging cash flow targets and enhancement of the Billing and Collections function.

Key Responsibilities

• Work with manager and team to ensure that Credit Control procedures are compliant and align with Head Office requirements.
• Review daily and monthly aged debt for accuracy and follow up with the brokers for settlement within terms and escalation where appropriate.
• Communicate with Brokers by email, telephone and where appropriate arrange face to face meetings to resolve queries and reduce aged debt.
• Manage the efficient escalation of Broker queries to underwriters so that premium corrections are made in internal systems promptly and comply with our Customer query resolution targets.
• Support processing efficiencies and improve accuracy of data where appropriate.
• Monitor, reviews and verify sensitive billing statements and premium audits for each account and determine appropriate billing method according to customer requirements and expectations.
• Use a good working knowledge of Word and Excel and accurately reconcile data in electronic format to ensure that any reconciliation differences are identified and followed up appropriately.
• Support and assist other members of the team to ensure that group Goals and Targets are achieved.
• Prepare a monthly analysis of debtor issues, concerns and plans to support monthly debtor reviews both within the team and with other business areas..
• Comply with all applicable legal and regulatory requirements and ensure that appropriate measures are in place to ensure compliance.
• Able to analyse and interpret Run-off accounts and assist with commutation where appropriate. Support the management of Schemes of Arrangement and Liquidations.
• Identify and follow up for explanation on any large late processed items.

Skills, Knowledge & Abilities

• Strong knowledge and understanding of billing, collections, and processing and related interfaces.
• Strong knowledge of accounting principles and procedures and cash flow concepts, collateral arrangements, and finance agreements.
• An understanding of the insurance and reinsurance industry and the ability to recognise the different procedures that have to be followed.
• Excellent communication, planning and customer service skills are required. Any continental language skills would be an advantage.
• Strong attention to detail and ability to prioritise multiple tasks.
• Able to analyse billing & collections issues, perform calculations and raise documented queries for sign off and resolution.
• Possess a good understanding of the credit cycle and challenges within the cashflow chain.
• Knowledge of computer applications, including Microsoft Office Suite and other business related software.
• Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position.
• Previous experience within the Insurance or Broker markets is preferred, but a strong experience of credit control and relationship management is key.

• Credit Management, Accounting or Insurance specific qualifications would be an advantage.
• Requires a high standard of formal Education and a Degree would be an advantage.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyds and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.

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