Salesforce Consultant

OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and 2000 employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected commerce, OSF seamlessly guides brands throughout their entire digital transformation journey. Every day, we work with the largest and most well-known firms across the globe; and every day, we create meaningful customer experiences. We believe that when we unite as one team and pursue one shared vision, that we can revolutionize how our customers work. We are built on Six Core Values: 1) One team; 2) Results Anywhere; 3) Outperform; 4) OSF Excellence; 5) Driven By Change and; 6) OSF Strong.

As a Salesforce consultant, you:

• enjoy solving complex business challenges by delivering solutions on the Salesforce platform.
• understand the commercial context of our client’s businesses and their challenges to develop the scope of work for Salesforce solutions.
• work with a variety of clients to help them understand and define how they will use Salesforce to deliver business solutions.
• must be passionate about Salesforce and have a good understanding of its products and how to use them in solving business challenges.
• need a good level of business and commercial awareness to be able to successfully scope and deliver projects to customers.
• work with customers to develop a roadmap to deliver their strategy using the Salesforce platform.
• plan and execute discovery workshops with customers.
• attend and/or run workshops with relevant Technical leads and customers.
• have in-depth knowledge of the Salesforce Platform and keeping up to date with the latest developments on the platform.
• write scope and deliverable user stories or requirements in line with the set-out project objective, budget and deadlines.
• build & test configuration-based Salesforce solutions to meet client specifications, both remotely and at client premises.
• communicate effectively with the client either face to face, over calls, and screen share.
• manage expectations of the client and internal stakeholders.
• manage client expectations on scope, ensuring that everyone is on the same page in terms of what’s in, and out of scope.
• develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients.
• support pre-sales activities with customer demos, estimations, and technical recommendations.
• collaborate with Developers and Technical leads where custom development is necessary.
• should possess a good level understanding of Apex, Visualforce, Aura, LWC and integrations.

Requirements

• Salesforce Certified Consultant (Sales / Service )
• Problem-solving aptitude Analytical mind with a business acumen
• Organised, self-starter able to work under your own initiative
• Excellent communication skills to liaise with team members and customers to ensure that high-quality solutions meet project requirements
• Excellent written communication skills, with an eye for detail
• A high level of concentration and resilience to stay focused on a project to the end and meet client deadlines
• Strategic thinker, able to understand the commercial context of a customers business
• Experienced in business analysis
• Experience with Agile, Waterfall and hybrid approaches would be considered advantageous
• Familiarity with project delivery tools including Miro, Lucidcharts, Draw.io, Jira, Confluence, Gearset, Copado, Salesforce DX, Data Loader
• Able to balance commitments, and work with resilience to achieve deadlines
• Carry out declarative configuration and customization, including Flow automation
• Excellent English and French skills