Systems Administrator

Company Description

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available globally.

Job Description

Location of Job: This is a hybrid that will require being in the Paris office 2-3 times per week.

*Must speak fluent English and French*

This role will require you to support all employees with Tier 2/3 support services that include but are not limited to: Network Administration/Troubleshooting (SD-WAN, IPSec, VPN, Firewalls), Active Directory Administration, Azure/AWS Administration, Windows Configuration and Support (Server and Workstation) SharePoint Administration. Assisting Service Desk support service needs, mentoring support personnel along and with miscellaneous support duties as designated by the Enterprise Systems Manager.

Essential Functions:

• Expertise with Firewalls/Network Switches/Access Points (Meraki Preferably)
• Familiarity with Active Directory/Entra ID, OneLogin IAM, SharePoint, M365 licensing and administration
• Ability to administer/support Windows Server (201x,202x)
• Entra ID administration experience
• Windows Powershell, Python or other automation scripting tools experience an asset
• Experience with endpoint security tools
• Ticket creation, fulfilment, escalation and solution follow up to ensure quality of service
• Ability to configure, maintain and improve processes for end user satisfaction
• Sound knowledge with Windows and Mac Desktops/Laptops
• Experience with Intune/Autopilot and Apple Business Manager; Image building and automation
• A solid understanding of Microsoft Office products
• Familiarity with Slack, Teams, Zoom and Teams Boardroom Teleconferencing equipment
• Familiarity with ITIL processes and Service Desk best practices
• Experience working with software systems such as JIRA, Endpoint Central, ServiceDesk Plus, BitWarden, Password Manager Pro, OpenVPN, DNSFilter etc.
• A professional demeanor with end users and developers
• Adherence to strict SLAs ensuring the best customer service for customers
• Ensure documentation is updated as required

Qualifications

• Bachelor's degree in Computer Science or Information Technology; or relevant work experience
• 7+ years of relevant support and administration experience
• 2+ years in a senior administrative position
• Progressive certifications related to role a nice to have: Cisco/Meraki - CNSS, ECMS, CCNA, CCNP, Microsoft Support Certifications (Windows/Server, Microsoft 365, Azure/Entra ID), CompTIA A+
• Excellent communication skills with the ability to assist users who has a varying amount of technical expertise
• Strong command of the English language

Additional Information

Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO STATEMENT - Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.

Location: Paris, FR

Posted Date: 9/21/2024