Meridian Business Support Limited
Collections Advisor
Job Location
Mottram, United Kingdom
Job Description
Title: Collections Officer
Location: Hyde Office, SK14
Hours: 35 hours per week (9am-5pm Monday to Friday)
General Purpose
Manage and monitor arrears and/or assets.
Utilize existing and new technologies/systems to enhance the effectiveness of collections.
Maintain high professional standards.
Responsible for administration and record-keeping.
Key Tasks and Responsibilities
Provide administrative support to the Debt Recovery Team or as instructed by management.
Contact customers via telephone, email, letter, and text to collect arrears, adhering to company standards and legal/regulatory requirements.
Gather and verify client information from various sources, ensuring data accuracy, updating systems, and communicating outcomes to relevant parties.
Maximize the collection of arrears accounts to reduce delinquency and return borrower accounts to a resolved or up-to-date status.
Protect stakeholders' assets by following asset recovery procedures and engaging with external agents.
Ensure adherence to Treating Customers Fairly (TCF) principles and prioritize customer outcomes in line with Consumer Duty guidelines.
Provide excellent customer service and support, following the forbearance and vulnerable customer policy.
Handle routine correspondence related to collection or recovery issues.
Issue reminders, notices, and assist the Collections Manager with the issuance of summons to customers.
Maintain computer-based systems for all activities, including creating, running, and reviewing reports to identify potential issues.
Ensure compliance with company policies, including Data Protection and Health & Safety policies.
Location: Mottram, GB
Posted Date: 9/21/2024
Location: Hyde Office, SK14
Hours: 35 hours per week (9am-5pm Monday to Friday)
General Purpose
Manage and monitor arrears and/or assets.
Utilize existing and new technologies/systems to enhance the effectiveness of collections.
Maintain high professional standards.
Responsible for administration and record-keeping.
Key Tasks and Responsibilities
Provide administrative support to the Debt Recovery Team or as instructed by management.
Contact customers via telephone, email, letter, and text to collect arrears, adhering to company standards and legal/regulatory requirements.
Gather and verify client information from various sources, ensuring data accuracy, updating systems, and communicating outcomes to relevant parties.
Maximize the collection of arrears accounts to reduce delinquency and return borrower accounts to a resolved or up-to-date status.
Protect stakeholders' assets by following asset recovery procedures and engaging with external agents.
Ensure adherence to Treating Customers Fairly (TCF) principles and prioritize customer outcomes in line with Consumer Duty guidelines.
Provide excellent customer service and support, following the forbearance and vulnerable customer policy.
Handle routine correspondence related to collection or recovery issues.
Issue reminders, notices, and assist the Collections Manager with the issuance of summons to customers.
Maintain computer-based systems for all activities, including creating, running, and reviewing reports to identify potential issues.
Ensure compliance with company policies, including Data Protection and Health & Safety policies.
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Location: Mottram, GB
Posted Date: 9/21/2024
Contact Information
| Contact | Human Resources Meridian Business Support Limited |
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