Front Desk Manager

Why join us at Rocco Forte Hotels?

At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivaled service, and most importantly, to grow in their careers. As a member of The Balmoral team, you will also enjoy a fantastic range of perks, benefits, and rewards including:

• 29 days holiday per annum
• Occupational Pension Scheme
• Meals on Duty
• £25 per night discounted rates at Rocco Forte Hotels
• 50% discount on food and beverage
• 25% discount on Spa Treatments
• 20% discount on Health Spa products
• Learning and Development Opportunities
• Recognition & Reward Scheme
• Cycle to Work Scheme
• Local Retailer Discounts
• Employee Social Events
• Employee Assistance Programme

Front Desk Manager

Can you bring people skills and personality to the reception of a world-leading, luxury hotel? Professionalism and planning prowess? Then we'd love to invite you to join us as Reception Manager at Rocco Forte Hotels.

You will be the friendly, confident face behind our reception desk, offering our guests a warm, intuitive, and personalised greeting — ensuring that their stay is a pleasure from the moment they walk through our doors.

To do so, you will manage and motivate the reception team to guarantee that they provide unrivaled, individualised guest service. You will lead from the front, displaying an exceptional ability to interact positively and professionally with our discerning guests. You will thrive under pressure in a dynamic, fast-paced environment, and possess outstanding organisational skills, meeting targets and maximizing revenue via occupancy and up-selling rooms and facilities.

You will bring experience in a similar high-end hospitality role and be given the support to further develop your skills with us.

Ultimately, your insight, commitment, and pride in your work will make you an integral part of the Rocco Forte family.

The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

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Location: Edinburgh Technopole, GB

Posted Date: 9/21/2024