Network Engagement Analyst

Calex is a specialist training and consultancy organisation contracted to several market-leading automotive manufacturers. We are currently seeking to recruit a Network Engagement Analyst to join the team at the Volkswagen Group National Learning Centre in Milton Keynes (Wymbush). We work with all VWUK brands (Audi, Volkswagen, VW Commercial Vehicle, Seat, ŠKODA and CUPRA, Trade Parts and Accredited Repair Centres) to deliver training to drive network retailer business performance.

Reporting to the Network Engagement Team Manager, the successful candidate will be responsible for analysing relevant performance and L&D data from VW systems to identify current progress and opportunities to drive overall performance for the National Learning Centre. This involves working alongside two customer-facing teams, Training and Development Specialists (TDS) and Delegate Support Coordinators as well as the wider customer experience team. You will deploy data and insight to report and forecast on our performance, identify opportunity and risk and prioritise engagement with under qualified Investor Groups as well as work on streamlining campaign and reporting activity through simplification and automation. Your focus will be on assisting the Network Engagement Team Manager and wider team to improve the Volkswagen Group Network qualification percentage, achieving the contractual target of successful qualifications and course utilisation and provide high quality and timely responses to requests for assistance from the network.

This is an exciting opportunity to join the UK’s No.1 automotive manufacturer in a vital role which will help drive current and future success of the National Learning Centre’s retail training programmes.

Key Responsibilities

• Working with the Network Engagement Team Manager and TDS team, you will analyse investor feedback and performance data to identify opportunities and risks, provide detailed reports and propose the necessary actions to address underperformance or highlight opportunity
• You will create and maintain a performance forecast, distributed to all relevant stakeholders
• You will be the guardian of report requirements for the team, identifying requirements for new reporting and creating briefs for the reporting team to build into our business intelligence tool
• You will monitor existing reports to ensure that they continue to provide the correct insight in the right format to support changing business needs.
• You will be the go to resource in the team for all adhoc scenario based re-planning of activity in response to changing business needs
• Working with the teams you will identify and coordinate activity that simplifies and automates our outbound contact campaigns, our reporting and, where possible, our inbound contact management
• You will build and maintain excellent relationships with the wider customer experience team and Brand teams to drive engagement, support business initiatives and provide insight on network engagement.

About You

• Previous experience in a business analysis function or role where this is a predominant requirement
• Commercial awareness, critical thinking and ability to make decisions and implement at pace
• Highly numerate with experience of performance analysis, scenario planning and forecasting as well as creation of data driven strategic planning
• Excellence in creating high quality reports and presenting them to stakeholders with recommendations.
• Range of experience in using tools to build reports, analyse data such as Excel Power Queries, MS Power Automate, Power BI etc.
• Confident to be able to influence stakeholders through presenting information and insight
• Self-motivated and results driven. Highly adaptable with high resilience and an advocate for change
• Confidence to challenge the status quo and have the resilience to be challenged
• Effective communication skills
• Excellent organisational skills

Desired but not essential

• Understanding/experience of motor trade retail
• Understanding/experience of learning & development service provision

If, like us, you strongly believe in learning that impacts personal and business performance, we’d love to hear from you.

To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills you have that make you suitable for this role.

Salary & Benefits

Up to £37,000.00 dependent on experience plus car allowance of £328.50 per month (Total £3942 pa)

25 Days Paid Annual Leave. Calex Employee Benefits Package (inc. High Street Discounts, Online GP, Welfare Scheme).

Pre-employment Checks

Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment

The successful candidate will be employed by Calex UK (www.calexuk.com). Calex are a specialist automotive training provider and provide training staff and expertise including Trainers, Developers, Digital Learning Experts, and Administrators to Volkswagen Group UK. The successful candidate will join an established team, at the VWG National Learning Centre in Milton Keynes.

Place of Work

VWG National Learning Centre, Wymbush, Milton Keynes.

We currently operate hybrid working with at least 60% of time in the National Learning Centre with the opportunity to work up to 40% remotely. Time spent in the office may change.

There will also be times when it may be necessary to work from alternative locations, e.g. VWG facilities and retailers, and other sites as necessary to perform the role.

Closing date: Monday 23 September 2024

Unfortunately, we cannot respond to everyone. If you have not heard back from us within 14 days of the closing date, your application will not have been successful.