Loss Prevention Investigator

Loss Prevention Investigator Manchester

About the role

An exciting opportunity has emerged to join a growing and successful Loss Prevention Team. We have a vacancy for a Loss Prevention Investigator, which would be based in the Manchester area working in stores across the district.

In essence everyone at Waterstones is a part of a family, the book family, and we want to you to come join us. Tell us your favourite authors, were all different, but we all have a common theme, books, so come take a look at what we need you to do and in return you’ll get to spend time with some like minded individuals.

What you’ll be doing

• Significant demonstrable experience dealing with shrink and crime resolution within a retail environment.
• Knowledge of loss prevention policies and practices.
• Experience of case building, the criminal justice system and its process, as well as judicial interventions: CBOs, civil recovery methods etc.
• IT literate - Efficient in using a variety of platforms and software, including Microsoft Office and be literate with data analysis.
• Knowledge on data mining best practises, industry standard investigation and interview techniques e.g. PACE and WZ.

What do we need from you?

• A clear, concise communicator, both written and verbally with the ability to make decisions as needed with minimal supervision.
• Experience of interviewing potential shop lifters using a range of techniques including MG11, and attending court.
• Ability to influence at all levels of the organisation to different people across the organisation.
• Able to manage own time and prioritise effectively.
• Inquisitive, calm, and professional approach to the role.
• Adaptable and resilient in all areas of self-development and the role.

Why work for Waterstones

At Waterstones, everything we do is about our customers, and we work hard to provide them with the best possible shopping experience, one that will make them want to visit time and time again. We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping out in our lovely Café W’s, or keeping the wheels turning efficiently behind the scenes. Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one).

In return, you will be working in a role that can make a real difference to Waterstones, work in a friendly and dynamic team and get to benefit from our excellent discount in shops and waterstones.com.

If you have the relevant essential experience and you are interested, we would love to hear from you.

Closing date Friday 27th September 2024