Service Desk Analyst

Service Desk Analyst

SN6

Permanent

£26,000 - £30,000

Network IT a looking for a Service Desk Analyst for one of our clients. This role is based in Shrivenham. The role is to join a flourishing organisation that are looking to expand their Service Desk Team. This role would be great for anyone that has hands on experience on experience of working in on a Service Desk hat enjoys engaging with clients and customers. This role is a Shift based role and covers days, nights, and weekends.

Key Responsibilities

• Excellent customer Service communication skills (both verbal & written)
• Ability to obtain Government Security Clearance (SC) with no restrictions.
• IT support skills
• Microsoft Office suite
• Windows 10 and Microsoft Server 2016-2019
• Active Directory and User Account management
• General knowledge of basic software installation and network hardware (Desirable)
• General knowledge of desktop computing
• Ability to troubleshoot technical support issues

A full JD is available upon request