Service Coordinator

About the Role:

We are seeking a motivated and dedicated Incident Management Coordinator to join our Mansfield team. This position offers a great opportunity for career growth within the Service & Maintenance department. The ideal candidate will be positive, enthusiastic, and capable of delivering top-notch client service while working independently or as part of a team.

Key Responsibilities:

- Log and assign reactive calls to engineers, ensuring compliance with SLAs/KPIs.

- Coordinate with site engineers to ensure timely job responses and real-time updates.

- Process and manage completed paperwork, taking further action when necessary.

- Communicate effectively with customers to provide job updates.

- Ensure all completed calls are accurately costed according to contract terms.

- Promote company services and maintain compliance through software updates.

Qualifications & Skills:

- Proficiency in IT, particularly with Microsoft Office.

- Strong customer service skills.

- Team-oriented with a drive for success.

- Excellent communication and relationship-building abilities.

- Desired: Administrative qualifications and industry knowledge.

- Ability to work independently or as part of a team, manage pressure, and meet deadlines.

- Strong attention to detail, organizational skills, and a desire for continuous learning.