Customer Service Advisor

Customer Service Advisor / London / £30,000 / Hybrid Working

My client is a leading membership organisation offering exceptional experiences and services to their business members through consultancy and value-added services.

“We are looking for a first point of contact for our members, to enhance the member experience by maintaining high standards of the organisation and providing exceptional customer support”

Role and Responsibilities:

• Respond to member enquiries via phone, email, web and live chat in a timely manner
• Provide clear and accurate support on standards, products and services to both active and prospective members
• Promote membership and the retention of potential leavers by highlighting recommended applications of our standards
• Drive education and knowledge of our standards by delivering online webinars where necessary
• Ensuring all data protection legislation and company policies are adhered to, maintain an accurate and up-to-date record of our member base by following agreed member support systems and processes
• Develop and maintain a thorough and up-to-date understanding of standards, products and services
• Provide clear and accurate support on standards, products and services to both active and prospective members
• Follow the internal escalation process where a query requires more complex, technical support

Essential Skills:

• A minimum of one year in a customer service role or related field
• A commitment to understanding member needs and delivering exceptional customer service to all those who contact
• Excellent communication skills, with the ability to articulate complex information clearly and concisely, both in writing and verbally
• A positive outlook and can-do attitude
• Proficiency in basic computer applications (Microsoft Office, email etc)
• A team player who can work collaboratively with colleagues to enhance member satisfaction

Package:

• Basic Salary up to £30,000
• Hybrid working (3 days in the office)
• Excellent Pension up to Personal contribution of 5%, company contribution of 12%
• Bonus
• Healthcare, dental, cycle to work scheme and many more !

Customer Service Advisor / London / £30,000 / Hybrid Working