Information Technology Technician

Key Responsibilities

Working with the global team provide IT support across our user base

Build and deploy user workstations, installing applications and utilities

Investigate, diagnose and resolve issues relating to hardware, software and connected devices

Create and manage 365 user accounts, allocating appropriate licencing and configuring mailboxes.

Provide local, onsite support and remote support to our global user base

Support the mobile telephony estate, ordering and configuring devices, enrolling devices in MDM providing end user guidance.

Troubleshooting connectivity issues – LAN, WAN, WIFI etc

Manage service desk tickets efficiently and effectively, adhering to SLAs

Familiar with and adherence to all CRCE/Site QHSE project related procedures

Carry out duties safely and efficiently in line with the Company QHSE policies and report any unsafe conditions or incidents in the workplace, including damaged equipment or facilities

Qualifications and Experience

Qualifications:

• Associates Degree\HND in a related discipline.

Skills:

• Problem solving using logical and systematic approaches
• Customer Service

Experience of supporting the following technologies:

• Microsoft Windows desktop operating systems
• Microsoft Active Directory
• Microsoft Office suite
• Android mobile devices
• Apple mobile devices
• Basic PC\Notebook hardware support
• Antivirus technology and procedures

Analytical thinking and Problem Solving

Day to day tasks are usually solvable through a formulaic process of elimination or by following an existing process, such as:

• VPN Connectivity
• Hardware troubleshooting
• Virus infection
• Password resets
• Internet connectivity
• Physical equipment damage
• Hardware setup
• User configuration