1st/2nd Line IT Engineer

Are you an enthusiastic IT professional looking to make a significant impact in a dynamic and supportive environment? We are a small, dedicated team of IT experts seeking a 1st/2nd Line IT Engineer to support our growing organisation. With 141 staff spread across multiple locations, you'll have the opportunity to work with a variety of technologies and make a real difference in our day-to-day operations.

Key Responsibilities:

1st Line Duties:

1. Provide front-line support for all IT-related issues.
2. Troubleshoot and resolve hardware and software problems on both MacOS and Windows OS.
3. Assist users with connectivity issues and basic network troubleshooting.
4. Manage user accounts and permissions across various systems.
5. Handle basic email support and configuration (Exchange OnPrem and 365).

2nd Line Duties:

1. Diagnose and resolve more complex IT issues, escalating to 3rd line support when necessary.
2. Manage and maintain Windows Server environments and hybrid setups with 365.
3. Implement and support MS Intune for device management and security compliance.
4. Administer SharePoint sites and permissions.
5. Oversee Veeam Backup solutions to ensure data integrity and availability.
6. Configure and monitor Sophos Central for endpoint protection.
7. Manage and troubleshoot Cisco Meraki network devices.

Required Experience and Qualifications:

Educational Background

1. Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
2. Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate).

Technical Skills:

1. Proficient in MacOS and Windows OS.
2. Hands-on experience with Windows Server administration.
3. Knowledge of Exchange OnPrem and Office 365 administration.
4. Familiarity with hybrid setups involving Windows Server and Office 365.
5. Experience with MS Intune for device management.
6. Understanding of SharePoint administration and support.
7. Proficiency in Veeam Backup solutions.
8. Competence with Sophos Central for endpoint security.
9. Experience with Cisco Meraki network solutions.

Experience:

1. Proven experience in a 1st/2nd line support role.
2. Demonstrated ability to troubleshoot and resolve hardware and software issues.
3. Experience in supporting users in a multi-location environment.

Soft Skills:

1. Excellent communication skills, both verbal and written.
2. Strong customer service orientation.
3. Ability to work effectively both independently and as part of a team.
4. Good organisational skills and attention to detail.
5. Ability to prioritize tasks and manage time efficiently.

Problem-Solving Abilities:

1. Analytical mindset with strong troubleshooting skills.
2. Ability to diagnose and resolve complex technical issues.
3. Capacity to learn new technologies quickly and adapt to changing environments.

Professionalism:

1. Strong work ethic and reliability.
2. High level of integrity and confidentiality.
3. Proactive attitude and willingness to take initiative.

Additional Qualifications:

1. Experience with remote support tools and techniques.
2. Understanding of network fundamentals and basic networking principles.
3. Awareness of cybersecurity principles and practices.

Certifications (Preferred but not mandatory):

1. Microsoft Certified: MCP, Azure Fundamentals or Associate.
2. Apple Certified: Desktop Specialist.
3. Any other relevant certifications in networking, security, or cloud technologies.
4. Knowledge of ArchiCAD and BIMCloud solutions.

These qualifications collectively help ensure that a 1st/2nd Line IT Engineer can effectively support and manage IT infrastructure, providing reliable and efficient service to all users.

What We Offer:

1. A supportive and collaborative team environment.
2. Opportunities for professional growth and development.
3. A chance to work with cutting-edge technologies.

Competitive salary and benefits package

Alongside the opportunity to both work and lead on a variety of exciting projects, the successful candidate will join an enthusiastic, friendly, and dynamic architectural practice which puts great emphasis on a healthy work-life balance and encourages a collaborative company culture.

A competitive salary based on experience, alongside a variety of company benefits. As part of the firm’s commitment to professional development, Bond Bryan offers support time to undertake professional qualifications and studies.

We are extremely proud of our reputation which has been built on both professional expertise and innovative solutions; we are looking for someone to join us who will share our aspirations to provide an ever-improving product within both our industry and society at large.

We strive to ensure that opportunities to work and develop at Bond Bryan are open to all. We treat all job applications equally – regardless of age, disability, gender identity or gender expression, race, ethnicity, religion or belief, or sexual orientation.

If you are ready to take the next step in your IT career and join a forward-thinking team, we want to hear from you! Please send your resume and a cover letter detailing your relevant experience to recruitment@bondbryan.co.uk.

Join us and be a part of a team that values innovation, excellence, and making a difference. We look forward to welcoming you to our IT family!