Customer Service Executive

Join Our Team as a Customer Care Executive!

Location: Basecamp, Kemble

Salary: £24,960 per annum

Hours: Full Time (40 hours per week)

Are you ready for your next adventure? Do you want to be part of a thriving company with exciting prospects? Join us at one of the UK’s leading outdoor retailers and become a key player in our Customer Care team!

As a valued member of the Outdoor and Cycle Concepts group—home to Cotswold Outdoor, Runners Need, and Snow + Rock—you’ll be at the forefront of delivering exceptional service to outdoor enthusiasts. Help us promote sustainability and support our customers with top-notch products from world-leading brands.

What You’ll Do:

• Deliver outstanding service via telephone, chat, and email.
• Build rapport quickly to understand and meet each customer’s unique needs.
• Represent our company with passion, ensuring a positive and friendly experience throughout the customer journey.
• Drive sales through excellent customer service and product knowledge.
• Maintain high accuracy and attention to detail.
• Meet departmental and personal service level agreements and KPIs in line with company standards.

You’ll Be a Great Fit If:

• You have excellent people skills and a confident, positive attitude.
• You bring experience in customer service and thrive in a team environment.

What We Offer:

• Competitive base salary of £24,960 per annum.
• 40-60% discount across our range of products.
• 33 days holiday (including bank holidays).
• Company pension scheme.
• Access to Perkbox, offering discounts and savings on a wide range of products and services.

If you’re ready to make a real impact and grow with us, apply today to join our dynamic team at Basecamp, Kemble!

Apply Now and start your journey with us!