Information Technology Support Administrator

Job Title: Studio IT Support Admin

Location: Manchester, M15 6GZ

5 days in office initially; later some flexibility is possible

Duration: Starts with 6 months will go longer

40 hours/ week

Time zone: Local business hours

Qualifications:

- At least 3 years of experience in an enterprise technical IT support environment.

- A strong foundation in Active Directory, Desktop Administration, and troubleshooting.

- Proficient with ticketing systems and adherence to ticket resolution within SLAs.

- Familiarity with Okta and other IAM tools.

- Excellent communication skills, both written and verbal.

- A relevant degree in Information Technology, Computer Science or related field is preferred.

- Industry certifications in IT support and administration are highly valued.

Skills:

- Exceptional customer service and interpersonal skills.

- Independent work ethic with the ability to prioritize tasks effectively.

- Sharp analytical and problem-solving abilities.

- Strong organizational skills and attention to detail.

- A team-oriented mindset with a collaborative spirit.

- Experience with JIRA Service Desk or similar help desk ticketing systems is a plus.

Technical Skills:

- Expertise in diagnosing complex IT problems and implementing solutions.

- Understanding of desktop architecture and the ability to build and repair custom desktops.

- Familiarity with remote support tools and maintaining desktop documentation (Confluence is a plus).

- Knowledge of incident troubleshooting and escalation processes.

- Basic grasp of network protocols and troubleshooting for wireless, LAN, and WAN networks.

- Server room/data center experience, including maintenance and proactive system monitoring.

- Proficiency in Windows 10/11; Server 2008/2012/2016/2019 experience is advantageous.

- Hands-on experience with Mac OS and MDM tools (e.g., Intune/Azure, Previo Fleet).

- Competence in supporting video conferencing solutions such as Zoom and its associated hardware.

- Scripting skills in PowerShell, Python, or similar languages are desirable.

- Familiarity with version control systems like Git or Perforce is a plus.