Help Desk Coordinator

Job description

An opportunity has arisen with Associated Security for a Helpdesk Coordinator, based at our Head office in Manchester city center.

As the UK’s leading provider of safes and associated security products, we’re here to help our customers find the perfect solution to meet their exact security requirements. We supply a large range of Home Safes, Commercial Safes, Vaults & Strongrooms, and even Bespoke Safes to meet our customer's individual security needs. Our clients benefit from our comprehensive research and development expertise, as well as over 75 years of experience in providing security solutions.

The role will be varied and will involve being a named contact for a number of our customers, which include major high street banks and retailers. You will liaise with our engineers, suppliers, and subcontractors to arrange for customer security problems to be rectified quickly and efficiently, providing first-class customer service to our clients at all times. Flexibility is essential as holiday and absence cover may be required for other colleagues.

We are looking for someone who is a self-starter, who can work well within a fast-paced environment, and who will take on the role to its full potential.

Responsibilities:

• Manage reactive callouts for customers
• Create quotations & Purchase orders
• Ensure all customer SLAs are being met
• Answering incoming calls from customers and engineers
• Ensure in-house and customer systems are kept up to date
• Provide reports when requested
• General admin

Essential requirements:

• Proven work experience with a strong admin background
• Outstanding organizational & time management skills
• Ability to multi-task and prioritize daily workload
• Excellent verbal and written communication skills
• Accuracy and attention to detail
• Proficient in Microsoft Office applications - Word, Excel, and Outlook
• Excellent telephone manner

Desirable requirements:

• Previous help desk experience
• Good Geographical knowledge

Schedule:

Monday - Friday 8.30- 17.30

Job Type: Full-time

Work remotely: No

Benefits:

• Free onsite parking following a successful probation period
• Pension contribution
• Free lunch on the last Friday of every month
• Quarterly Socials
• Causal Dress on Fridays
• Bonus scheme available after one full year of completed service