Mortgage Collections Officer

Mortgage Collections Officer

FTC 12 Months

Mansfield / Hybrid

The Mortgage Collections Officer will be responsible for handling all arrears accounts, maintaining regular contact with customers and providing support where possible. They will also review concession and contract variation requests, carry out the unpaid Direct debit process on a monthly basis, produce quarterly arrears statements and 2 month+ arrears letters in line with regulatory requirements, and handle complaints as they arise in line with company policy and procedures. The successful candidate will be a team player with excellent organisational skills and attention to detail.

Key Responsibilities:

• Handling of all arrears accounts, maintaining regular contact and providing support where possible
• Reviewing concession and contract variation requests, providing accurate recommendations
• Carrying out the unpaid Direct debit process on a monthly basis
• Producing quarterly arrears statements and 2 month+ arrears letters in line with regulatory requirements
• Handling complaints as they arise in line with company policy and procedures

Required knowledge and experience:

• At least 1 years' experience working in a collections/arrears environment
• Current Mortgage lending legislation
• 5 GCSES/O'LEVELS A-C or equivalent
• Ability to work to deadlines
• Provide excellent customer service

Join this company and take the next step in your career as a Mortgage Collections Officer. Apply now!

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Applicants must be located and eligible to work in the UK without sponsorship.

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