Workforce Planning Manager

BELONG. There’s no place like Principality.

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.

Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a newly refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022, we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers

Principality Building Society is embarking on a period of significant cultural transformation to simplify our business and create capacity for purposeful growth. This is a new and exciting role and is pivotal to our growth and success. As a Workforce Planning Manager, you will lead the development and delivery of an operational workforce planning capability of our people, processes, and technology.

What you will do:

• Develop and deliver an operational workforce planning capability across the Principality group
• Identify opportunities to improve organisational outcomes to ensure our people resources are managed more efficiently.
• Workforce planning and forecasting to cover operational demands
• Create and maintain accurate staffing schedules to ensure optimal coverage to meet our service level agreements.
• Oversee the reconciliation of monthly performance across the group
• Manage design changes to ensure they align with business needs.
• Forecast all operational demand types and staffing requirements based on historical data, and identify trends and business needs
• Able to work with a range of stakeholders to develop and implement change.
• Asist with training and mentoring of all workforce planning colleagues to ensure competency
• Monitor real time data to ensure all peak activities and shortfalls are monitored and plans in place to ensure service level agreements

What we are looking for:

• Strong experience in managing workforce planning activities
• Strong analytical and critical thinking skills, with the ability to interpret data & make sound decisions
• Experience of using workforce management software and tools to forecast call volumes & create schedules
• Excellent communication and people skills, with the ability to build relationships and influence at all levels and work collaboratively in a team
• Excellent organisational and time management skills, with the ability to prioritise and multitask effectively in a challenging environment
• Proficiency in Microsoft excel, including advanced formulas, pivot tables and data techniques
• Strong diligence and accuracy, with the ability to analyse data and identify patterns & trends

If you have any questions in relation to this role, please contact recruitment@principality.co.uk

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)