IT Infrastructure Engineer

Location: Twinkl HQ, Sheffield (Hybrid)

4 days a week in the office until you are up to speed, 2 / 3 days a week in the office once you're set up

Annual Salary: Up to £42,000

Contract: Permanent

Our Unparalleled Evolution:

We are purpose-driven, supporting educators across the world with high-quality educational resources. Born in a Sheffield bedroom, we've grown into a global powerhouse with over 1,500 employees in just 14 short years. Today, we are the UK's digital education giant and a global leader in our field—a testament to our commitment to fostering a workplace where everyone thrives. Now, backed by strategic investment, we are evolving our ways of working to further explore exciting and innovative avenues that will support the global teaching community and sustain us through our ambitious growth plans.

At Twinkl, we are dedicated to supporting educators worldwide by providing high-quality, innovative educational services and solutions. With a mission to inspire and empower teaching and learning, we strive to create a positive impact in classrooms around the globe

Role Overview:

As an IT Infrastructure Engineer at Twinkl, you will play a crucial role in maintaining the reliability and performance of our IT infrastructure while also leading and supporting various IT projects. This dual role requires a blend of technical expertise, project management skills, and a proactive mindset to ensure our IT operations run smoothly and efficiently.

Key Responsibilities:

• IT Operations Management:
• Monitor, maintain, and troubleshoot the company’s IT infrastructure, including firewalls, networks, servers, and cloud services.
• Ensure the security, availability, and performance of Twinkl's IT systems.
• Implement and manage backup, disaster recovery, and business continuity plans.
• Provide technical support to internal teams, resolving IT issues promptly.

• Project Engineering:
• Lead and support IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
• Collaborate with cross-functional teams to identify and implement IT solutions that support business objectives.
• Develop and maintain detailed project documentation, including project plans, schedules, and risk assessments.
• Continuously evaluate and recommend improvements to existing IT systems and processes.

• Vendor and Stakeholder Management:
• Liaise with external vendors and service providers to ensure high-quality service delivery.
• Work closely with internal stakeholders to understand their IT needs and provide effective solutions.

• Continuous Improvement:
• Stay up-to-date with the latest industry trends and technologies, bringing innovative ideas to enhance Twinkl’s IT capabilities.
• Contribute to the development of IT policies and procedures to ensure best practices for Twinkl are followed.

Key Requirements:

We're interested in anyone who meets one, or a combination of the following:

• Technical Expertise:
• Strong experience in IT operations, including server administration, networking, and cloud services.
• Proficiency in Windows and Linux operating systems, as well as virtualization technologies (e.g., Hyper-V).

• Project Management Skills:
• Proven experience in managing and delivering IT projects, with a solid understanding of project management methodologies (e.g., Agile, Waterfall).
• Strong organisational and time-management skills, with the ability to handle multiple projects simultaneously.
• Excellent problem-solving skills and attention to detail.

• Communication and Collaboration:
• Strong interpersonal skills with the ability to communicate technical information to non-technical stakeholders.
• Experience working in a collaborative team environment, with a proactive and solution-oriented approach.

Beneficial:

• Experience with cloud platforms (e.g.,Google Workspace, AWS, Azure) and cloud-based infrastructure management.
• Knowledge of IT security best practices for firewalls, VPNs, and intrusion detection/prevention systems.

Why Join Twinkl?

• Mission-Driven Work: Contribute to a company that positively impacts educators and learners worldwide.
• Innovative Environment: Work in a dynamic and creative environment where your ideas are valued.
• Professional Development: Opportunities for continuous learning and career growth.
• Collaborative Culture: Be part of a supportive team that values collaboration, innovation, and excellence.

Benefits:

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Here’s a couple of the things that make Twinkl a great place to be:

A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process

• Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
• From day 1 - Westfield Health, 33 annual leave days per year (pro-rata) inclusive bank holidays, a "Me" day each year, a charity day each year, flexible working policy with opportunities to work from home and Twinkl subscriptions.
• Quarterly company awards programme
• Seasonal events
• Referral scheme
• Cervical and Prostate screening
• Company sick pay after 3 months of service
• After probation - cycle-to-work scheme
• Long-term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual leave