Cloud Application Services Lead

About the role…

The role of a Cloud Application Services Lead is to lead the Application Services team and be a contributing team member. This includes leading the Application Services team by ensuring the team is meeting all timelines for projects, managing ticket backlog, communicating to other teams while also being a contributing team member and installing and setting up the Point of Rental application either in a cloud-hosted environment or on a physical server to meet a customer’s needs. Each environment is tailored to the number of users and add-on services purchased. Environments can be as simple as a single machine to a RDS Farm. Environments might include credit card terminals and credit card integration, printers, cloud-accessed printers, scanners, or ID scanners. Set up backup schedules and SQL servers.

This role requires you to work with Project Managers to keep projects on task, but also requires self-management of tasks assigned to you and keeping track of the other projects of those on your team.

Job Responsibilities

• Team Lead responsibilities include ensuring that all projects are completed on time, Inter-team communication, delegation of tasks, and supporting the team to enable them to complete their tasks.

• Hardware configuration including but not limited to Windows Server, storage, printers, scanners and credit card terminals.

• Setup of physical servers or servers in Cloud environments.

• Basic SQL database administration.

• Network administration and setup (Router configuration including VPN deployments).

• Setup of Rental software and Point of Rental licensing.

• Ordering of physical hardware and software licenses.

• Collaboration across departments to coordinate customer deployments.

Qualifications

• Experience with leading a technical team while also being a team contributor, managing a team’s backlog

• Strong problem-solving skills, attention to detail, the ability to follow documentation and keep track of work in multiple stages of progress.

• Proficiency in Microsoft Windows operating systems and Office 365 applications.

• Associate's Degree or Higher or equivalent work experience.

• Telephone/Remote Customer Support experience (Can be replaced with onsite experience or equivalent customer service experience).

• Remote Windows Administration for offices of 1 to 15 users.

• Understanding of networking concepts and protocols.

• 3-4 years of experience in a similar IT support role.

• Ability to participate in rotating On-Call Support required.

• Group Policy and Active Directory administration.

Desired Skills

• Small Business Network Routers and Switches (SonicWALL, NETGEAR, Cisco).

• Dell Workstations and Servers setup and maintenance.

• Microsoft SQL Server/Express 2019 setup and configuration.

• Strong understanding of Microsoft Terminal Services/Remote Desktop Services.

Advantageous Skills

• Microsoft Certified Professional/Administrator.

• CompTIA Net + or Sec+.

• Experience with Azure Cloud and AWS Cloud environments.

Job Type: Full-Time, Salary.

POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will be considered regardless of race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact our HR Team.