Luxury Store Manager - London

CH Carolina Herrera is House of Herrera’s luxury lifestyle brand. As one of the most prominent projects in the industry, CH Carolina Herrera’s immediate success was backed by Venezuelan designer Carolina Herrera’s career as a global icon in luxury and timeless elegance.

Featuring accessories, women’s, men’s and children’s collections, the brand rapidly established itself with more than 400 stores in Europe, the Americas, Middle East and Asia.

Our culture is based on teamwork and passion for our brands. We are looking for colleagues who will bring talent and commitment to the team and who want to grow in a fast-paced, international organisation. Our aim is for you to become a part of our project and accomplish your goals by our side.

The Store Manager will be responsible for leading all the store operations, delivering key sales targets and KPI´s, and ensuring maintenance of the qualitative objectives set for the Sales point.

Leading an enthusiastic and experienced team, the Store Manager will be in charge of:

• Achieving and exceeding all qualitative and quantitative (KPI) targets for the store as defined by the company
• Ensuring all procedures, processes and actions defined by the company and Sales Managers are correctly implemented
• Maintaining exceptional customer service standards, and keeping an excellent relationships with our key clients (Client book maintenance and development)
• Stock control, cash management, sales forecasts and daily reports  Recruitment, evaluation and motivation of the store staff. Creating a cohesive team that works together to continually exceed the goals set
• Staff training and development (products/procedures/sales techniques) following the company policies and procedures
• Ensuring an accurate brand image, maintaining visual merchandising standards, maximizing product rotation, ensuring best sellers management, conducting regular inventories, etc. in store in line with the company standards
• Managing the staff schedule and rotation in order to ensure and maximize the revenue as well as the optimization of staff costs
• Guaranteeing that all safety and security standards are adhered to
• Setting and controlling all individual and store sales goals, KPI´s, tasks… taking corrective action when necessary
• Acting as a principal contact point between the customer and the company, providing data to improve processes and adapt our services and product to the local consumers

Profile

• Leadership, Impact and Influence
• People Management, Development and Motivation
• Business Vision, Analysis and Decision Making
• Strong orientation to results and clients satisfaction
• Ability to work under pressure, positive attitude