Critical Facilities Maintenance Shift Lead

As theCritical Facilities Maintenance Shift Leadyou will be responsible for the shift patterns delivery of Facility Management (FM) services to NTT Data Centers, ensuring operational performance and efficiency is always maintained to the highest possible standards. Provide engineering support and guidance in general on property matters affecting the on-going management and development of NTT Data Centers.

You will be responsible for the management of the shift engineers on your working pattern, including but not limited to ensuring training matrix are up to date, ensure that all planned absences are covered, and scenario drills are completed. You will provide technical support and leadership across the shift including first line response to any incidents that arise. Working with other shift leads, all handovers will be completed and documented using the agreed process.

What you will do

• Ensuring that your shift team undertake all planned and reactive work allocated to them in the most effective and efficient manner by managing and controlling manpower and resources/materials on a day-to-day basis. This will include consulting with client and building users to ensure minimum inconvenience or disruption whilst maintenance work is in progress and being carried out
• Motivating, engaging and driving a high-performance work environment
• Proactively managing individual and team performance by setting objectives and regularly reviewing objectives
• Working closely with the Critical Facilities Maintenance Manager and maintain responsibility for ensuring services are delivered in accordance with best practice processes and procedures
• First line escalation for incidents
• Managing the ticketing queues
• Managing specialist sub-contractors whilst on site ensuring that they comply with NTT rules and regulations e.g. undertaken induction, wear appropriate PPE, have good quality risk assessments and method statements, working safely whilst on site etc
• Ensuring that sub-contractors perform to the requirement of the contract
• Administering sub-contractor work approvals and safe operation while repair or service is carried out on site.
• Ensuring there is continuous development of the sites Emergency Operations Procedures and Standard Operating Procedures
  

What we are looking for

• Commitment to the delivery of excellent customer service
• Full driving licence valid for use in the UK
• Undergo full security checks to BS7858:2019
• Experience in facilities, operations or engineering; in a Data Center critical environment
• Working knowledge and understanding of engineering operations within Mission Critical Environments
• Ability to present complex technical problems and resolution options in a clear well thought out easy to understand way.
• Comprehensive mechanical engineering understanding
• LV Switching experience (HV an advantage)
• Demonstrable experience in operating and fault finding complex and integrated M&E systems including (Transformers, LV, Generators, UPS, Electrical distribution, BMS, Air Conditioning, Fire suppression systems)
• AP12 LV/ AP15 HV Authorised Person

What we offer

• An agile company culture with short decision-making paths and plenty of opportunities to show personal initiative
• Company pension
• Employee Assistance Programme
• Flexible working time models and mobile working (depending on your role)
• Allowance for the use of public transport and bike scheme
• Allowance for the use of Health and Wellness
• Individual training and development opportunities
• Numerous other additional benefits such as birthday vouchers, employee advisory program, employee referral scheme
• Lunch allowance company events and much more

We look forward to hearing from you!

About the Global Data Centers division of NTT Ltd.
Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC.

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers.

Working for Global Data Centers EMEA
We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 900 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

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Location: Hemel Hempstead, GB

Posted Date: 9/22/2024