Customer Service Advisor

Customer Services Advisor

Location: Yate, Bristol

Salary: £27,249 per annum (starting basic salary is £23,049 per annum plus, earn up to a £350.00 monthly performance related bonus)

Job type: Full time, permanent (37.5 hours per week, Monday-Friday. Start time of 9:00/9:30am)

Our client is a Bristol based wholesale company, and they are currently seeking a Full Time, Permanent, Customer Services Advisor to join their friendly sales team based in Yate, Bristol. Working 5 days per week in the office.

Don't have previous sales experience? Don't worry their friendly sales / customer support team are happy to offer training and support to help you develop in the role.

Benefits:

• 20 days holiday + bank Holidays, increasing to 25 days with length of service
• Workplace Pension Scheme
• Life Assurance Scheme - enrolment from day 1 of employment
• Income Protection Scheme - enrolment from day 1 of employment
• Access to Employee Health Assured Program (EAP)
• Staff discount on company goods
• Free onsite car parking and covered bicycle rack
• Free annual eye test
• Great sales incentive rewards including High Street Vouchers
• Free food taster days

Our client is one of the largest independent food service companies in the Southwest. They supply a full range of frozen, chilled and ambient foods together with an extensive range of non-food catering products.

The role:

This position will suit someone who is enthusiastic, helpful, and ideally has experience of working in customer service or sales roles and likes to work part as a team. However, they will also accept applications from candidates looking for their first sales role as plenty of training and support will be offered by their friendly sales / customer support team.

Responsibilities will include but are not limited to:

• Handling of outbound and inbound customer calls.
• Order capture, ensuring products are keyed accurately.
• Liaising with colleagues across the business to resolve issues and answer customer queries.
• Providing customers with up-to-date product information.
• Building customer relationships.
• Working alongside the field sales team to co-manage customer accounts and communicate customer information.
• Gaining an awareness of competitor activity.
• Promoting new products through positive customer relations and product knowledge.
• Delivering on sales targets through effective up selling, cross selling and maintaining of existing product range purchased.
• Effective use of questioning to identify opportunities and match suitable products to customers.
• Working within company GP margin guidelines.

The person:

A Customer Services Advisor will be expected to have the following skills and attributes:

• Proven experience of working in a sales or customer service role is desirable, however they are happy to hear from applicants that are looking for their first sales role.
• Computer literate and able to learn new systems quickly.
• Good level of numeracy and English literacy skills.
• Excellent verbal and written communication skills.
• Friendly, helpful, disposition with excellent customer service skills.
• Target driven.
• Great attention to detail.
• Highly organised with the ability to work under pressure and to deadlines remaining calm in challenging situations.
• Comfortable making and answering telephone calls with a professional and friendly telephone manner.
• Ability to work in a team as well as individually.
• Self-motivated with good time management skills.
• A positive attitude, a willingness to learn and a desire to show initiative.

All applicants must provide proof of eligibility to work in the UK. Our client is an equal opportunity employer, dedicated to a policy of non-discrimination. Only successful applicants will receive a response.

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