Portfolio Manager

We’re now recruiting for an experienced Portfolio Manager to join the team to lead our letting, management & customer service operations across our fast-growing property portfolio. This is an important role leading an established team and an exciting opportunity for a high calibre candidate seeking significant responsibility.

Responsibilities

• To manage the letting, management & customer service team for the property portfolio

• To have responsibility for the financial and operational performance of the portfolio

• To achieve or exceed planned rent income and expenditure targets and budgets

• Manage the transition & integration of new acquisitions into the business

• Ensure the appearance & presentation of our properties meets expected high standards

• Develop, manage & motivate our ambassador and agent network to achieve letting & financial objectives

• Ensure compliance with statutory, industry code & best practice requirements

• Strengthen adherence to existing operational processes & standards

• Organise & manage annual tenant handover process planning and delivery each summer

• Support the implementation and embedding of planned new digital business processes

• Lead performance improvement projects & initiatives working with team members to implement

• Address & resolve escalated issues & complaints in a timely & efficient manner

• Research, monitor & report on market activity in existing and target cities

• To carry out any reasonable request from the senior management team and to work flexibly across the organisation as required.

Experience

• Strong leadership & people management skills

• Excellent organisation & time management skills

• Strong budget management credentials & accountability

• Advanced communication & institutional quality reporting skills

• Committed to providing excellent level of customer service from initial contact through to tenancy end

• Able to manage multiple projects running concurrently

• Manage team to enter consistently high-quality information in our management systems

• Strong HMO and/or purpose-built student housing sector experience

• Full UK driving licence highly desirable