Customer Support Engineer

Customer Support Engineer | £35,000 (Flex) | Hybrid Working (Manchester)

Here at Burns Sheehan, we have exclusively partnered with a dynamic and exciting Start-Up / Scale-Up working within the Telecoms and Customer Engagement Platform sector who are looking for x3 Customer Support Engineers to join their ever-growing team.

These roles have come about as they have been making recent internal promotions so they need those 2nd Line Customer Support Engineer to come in and help support the function as the business grows. With consistent growth over the past five years and significant recent investments, there is no better time to join this thriving team.

The Role:

In this role, you will be responsible for diagnosing and troubleshooting a range of issues for the company's 150 clients, working with a diverse set of features including Live Chat, Chatbots, WhatsApp, and Facebook Messenger.

Responsibilities Include:

Troubleshooting and resolving 2nd Line issues within the company's SaaS platform.

Providing exceptional customer service and communication.

Utilizing your SaaS and SQL/database experience to solve complex problems.

Sound Interesting? If you are in a customer facing role and offering IT Support for SaaS applications feel free to drop an application and if you are relevant for the opportunity I will give you a call.

Customer Support Engineer | £35,000 (Flex) | Hybrid Working (Manchester)